8 Reasons We’re Better Than They Are
Add Our Tools to Your School Technology Plan and You’ll Thank Yourself (and Us)
We’re not like the others—which is precisely why you’ll like us.
When we launched K12USA back in ‘99, we decided to shake things up. Customer service would not just be lip service—it would be the crux of our business model.
See, we noticed how disillusioned school IT professionals were once that shiny new content filter, network management system, or work order tracker arrived. Inside the box was an expensive product with too many complicated (and unnecessary) frills, along with cryptic setup instructions. Calling tech support was usually an exercise in frustration (Muzak, anyone?).
Frankly, technology in the classroom—while fundamental to the learning process—can be a royal pain for IT directors who are burdened with choices and restricted by budgets.
Get smart with K12USA.
We make simple products that do everything you need. And we put you, the customer, at the center of our universe. Here’s how:
1. Products for Real People, Not Geeks
As geeky as we are, we keep things streamlined and intuitive. Our tools are equipped with exactly what you need and none of the overkill features that suck money, time, and sanity.
SecureSchool keeps it simple. With most other products, the more you tinker with how the filter operates, the more complicated it gets.
— Kyle Bisignani, Lead Technologist, Hopatcong Borough Schools, NJ
2. Uncommonly Good Tech Support
Our claim to fame. Contact us during business hours (weekdays 7:30 A.M. to 7:30 P.M. ET) and you talk to a live person who’s smart, friendly, and almost always able to resolve your issue on the spot. Heck, we don’t even own a phone tree or a Muzak playlist. Plus, tech support is always free and unlimited.
Your products are great, but your support staff is what truly sets your company apart. I have never had better support with any other tech company.
— Stacy Wren, Network Administrator, Region IX Education Cooperative Capitan Municipal School District, NM
3. Transparent Pricing
No backroom deals, no haggling, no fine print, no surprises. Want to know a price? Just go to our rate calculator and find it instantly. Wait, there is one surprise: You may have sticker shock (in a good way) when you see how reasonable our fees are compared to our competitors’.
…the best bang for your buck…
— Dominic Mendiola, Instructional Technology, Moreau Catholic High School, CA
4. Transparent Customer List
We went out on a limb with this, because we want our prospects to see what a diverse and robust roster of clients we have. On the other hand, it leaves us vulnerable to competitor poaching. Whatever. We’re siding with the customer on this one.
5. Zero Risk of Obsolescence
With technology evolving at lightning speed, your equipment and software can quickly become so last year, forcing you to buy expensive upgrades and updates. Not here. We update and upgrade your stuff whenever necessary—at no cost to you.
6. Free Shipping—Both Directions
Don’t you hate shipping fees? We know you do—so whether we’re shipping an appliance to you or you’re sending one back to us, we’ve got you covered.
7. Try Before You Buy
Want to test-drive our products before you commit? We’re all over that. Get free, unlimited use of any service for 30 days—there’s no risk or obligation. We’ll just need a little info to get you rolling.
8. One-Track Mind
Schools are our specialty. We don’t dilute our services or divert our attention across a slew of industries. We’ve been in your world (a few of us were teachers once), and we understand your concerns and frustrations. We know our customers and listen—and we’ve even tweaked our products based on their suggestions. Think you’ll get that from Cisco?
Excellent, no-frills products; crazy-good customer support; untouchable prices; and a company that puts you on a pedestal—what’s not to love?
Don’t waste another second paying outrageous fees and stewing over unresolved technical issues. Come on board now—just email us or call 877-225-0100, and we’ll answer all your questions and get you started.