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User Comments
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| Here's what our users are saying about our services. |
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| We'd love to hear how our services have helped you. Click here
and tells us your LLWebWare success story! |
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| "Schoolbits has given our middle school students the opportunity to share their lives and culture with other students around the world." |
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Barb Leonard
Alma Public School District |
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"I am extremely pleased with TroubleTrakker and welcome the opportunity to let you know!"
| "I am extremely pleased with TroubleTrakker and welcome the opportunity to let you know!
We use the program to record and assign every request received for technology assistance. We have over 900 users in 18 locations with 3 technicians and TroubleTrakker has provided every user with a direct line to the technician. By using TroubleTrakker, every user knows the current status of their request. The automated email messages keeps them informed from the time the request is received until the problem has been solved.
Everyone in the district is familiar with TroubleTrakker and we have never had a complaint about the system. It has helped us so much in the technology department that the district decided to purchase WorkTrakkerPRO for the maintenance department.
Thank you for providing such a wonderful service to our school district!" |
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Michael Breidenstein
Rock Island/Milan School District #41 |
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| "One thing we've always liked about you guys is that you are always coming up with new stuff
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Allen Arsenault
Sandia Preparatory School, Albuquerque, NM |
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"Many Tech companies can use your company as a customer relations model"
| "I kinda got used to having great support from you guys...many Tech companies can use your company as a customer relations model.
" |
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Rob A. Benefield, Network Administrator
Jefferson City Public Schools |
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| "Your patient willingness to listen and your follow through sure make for happy customers!" |
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Donna Schaer, Principal, General Studies
YBH of Passaic-Hillel |
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"...on a scale of 1 to 10 of satisfaction, we would rate our experience with TTP as an 11+
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| "You know, we’ve been using your software for the better part of 2 years to track our tech problems. In that time, we have rarely, if ever, had to give a second thought to whether or not the software was working, running, etc. In other words, we just take it as a given that when someone logs into TTP, it just works.
This is incredibly important for our end users and the IT staff. If a user has to enter a ticket, they are already frustrated with a technical issue. If you software didn’t work as well as it did, their frustration would only be compounded by the system that is intended to report their problem.
I guess you could say that, on a scale of 1 to 10 of satisfaction, we would rate our experience with TTP as an 11+
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Andrew D. Lane, A+; CWNA; CWSP Director of Technology
Clay County USD #379 |
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"We had a major server/workstation theft from our District...at least they didn't get our [WebMailPRO] e-mail!"
| "We had a major server/workstation theft from our District last week and we lost nearly every document and file in our system. The "thieves" broke into a room with a steel door, steel door frame, in a brick and concrete building to get the equipment. Any building can be broken into,regardless of physical security [but] at least they didn't get our [WebMailPRO] e-mail! (I gotta look on bright side of something).
Now the District really wants to use AssetTrakker, since we lost our spreadsheets with all of our model and serial number information for the devices that were stolen. We are having to get printouts from all of our vendors and compare them to what is left to see what is missing." |
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Randall Nielsen, Network Administrator
Toldeo Public Schools Toledo, Washington |
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| "...it looks like you guys really work hard to provide a quality email service. I appreciate the continuing upgrades you make because it helps my people a great deal.
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Jim O'Hern, Technology Director
Scotland County Schools Laurinburg, NC |
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| "I made the call and received "perfect" instructions." |
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George Thompson,
Technology Coordinator
Tri-County Regional Vocational Technical High School
Franklin, MA |
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| "I absolutely love your program.
I made up my own web form to do what you are doing and your forms smoke mine.
Great Program." |
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Robert Donaldson
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| "We are using Trouble Tracker everyday and just love it. Thanks." |
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Larry Koby
New Castle Community Schools, IN |
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| "We really love your program..." |
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Ricky Isbell
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| "Service is great!" |
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M.S.
SAD 49, ME |
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| "I have to say that it has been a pleasure doing business with your
company. " |
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Buck LaVallee-Davidson
Maine Central Institute, ME |
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| "It's changed the way I do business; lets me keep records on web." |
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Chris Pell
Upper Perkiomen School District, PA |
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| "I really love this web site!!!!" |
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Bradley Terrell
Galaxy City School District, VA |
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"Great service! "
| "Thanks so much for the help! It worked! Thank you for the timely and accurate assistance. Great service! " |
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Teacher
Sag Harbor School District |
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"Your support ... has been OUTSTANDING!"
| "We are very happy so far with WorkTrakker and TroubleTrakker. Your support (in helping us tweak our setup) has been OUTSTANDING! Too many companies fail with support and communication, but K12USA has NOT.
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Mike Henderson
Hawkins ISD |
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| "AWESOME SYSTEM!!!!! This is so much more organized and efficient!" |
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Hope Everson
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"TroubleTrakker has been a great asset for me."
| "TroubleTrakker has been a great asset for me. Before using TroubleTrakker teachers would put notes in my mailbox about their technical issues. The notes were hard to organize and were easily lost. With TroubleTrakker, all of my work orders are easily sorted and prioritized. I can also document to the teacher and administration what was done and when it was completed." |
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Kathy Auten, Technology Director
Benton C.C.S.D. #47 |
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"a number of our teachers have stopped forwarding their email elsewhere because they prefer to use the WebMailPRO product"
| "Just a note to thank you for your support during the transition to the WebmailPro product. Our teachers are well pleased with WebMailPro. As you are aware,
a number of our teachers have stopped forwarding their email elsewhere because they prefer to use the WebMailPRO product. The minor issues that we had were
handled quickly and professionally. Thanks again and best regards.
" |
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Barry Zakes, System Specialist
Ridgeland School District 122, Oak Lawn, IL |
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"I just wanted to pass along some kudo's for a great product and great customer service and tech support. "
| "First of all, I formerly worked in a school environment and SecureSchool was the best solution we found to fill our need of internet filtering. It was easy to set up and configure. After it was installed, it was running peacefully in the background, making my job much easier, and our students could access the internet in a much more secure environment.
When I moved to my current position, an internet filter was also required for an on-site school, hospital patient use and staff. SecureSchool / ISBoss was my first thought, and it has again been the perfect solution for our LAN environment.
Your sales and customer service people have always been friendly and very helpful. And your tech support has been stellar! It's a very rare occasion when and if the SecureSchool / ISBoss box has any issues, but when that rare occasion has happened, your tech support has resolved the issue in no time flat. I'm really impressed, and needed to let you know what a wonderful job your people and your product are doing!
Thank you for making my life (and job) a lot easier!" |
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Jim Taylor
Thomas Finan Center |
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"I cannot say enough good things about The K12 WebMailPRO and The SchoolsBits E-Mail systems"
| "I cannot say enough good things about The K12 WebMailPRO and The SchoolsBits E-Mail systems. We have upgraded from the basic service to WebMailPRO because of the great service and new features that have been added over the last 2 years. Just today I requested an import of some 1500 students into the SchoolBits program and it was complete in a matter of 30 Minutes. Keep Up the Great Service!" |
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Robert DiAmbrosio, District Information Systems Coordinator
HACKENSACK SCHOOL DISTRICT |
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"SecureSchool and K12USA are definitely top notch"
| "I don't know where to start. K12usa.com has been a pleasure to deal
with since the first time I called for information about your
SecureSchool product. Your support staff spent a great deal of time on
the phone with me explaining the product and how it worked before I
even made a decision to purchase it.
We purchased it for our school district and believe me when I say "it
has made my job much easier". Please don't tell my boss about that
one. Anytime I have had any concerns, your staff
has taken the time to help no matter what.
The fact that K12usa.com recently contacted me to tell me that our
current box was not handling our traffic load and then sent me an
upgraded unit free of charge just blew me away. I would definitely
recommend K12usa.com to anyone who asked.
Well, I have said more than enough already so I will close by saying,
"SecureSchool and K12USA are definitely top notch".
" |
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Eric Keiper, Network Specialist/Email Administrator
Easton Area School District |
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"We had serious problems with our previous content filtering software when running some of our web based student software. Those problems have been completely eliminated with the SecureSchool solution."
| "The support staff is great! They are always very willing and able to help. It is refreshing not to be placed on hold forever when calling for a company for support.
As a new customer, K12USA worked with us to come up with purchasing contracts that made the transition to SecureSchool very agreeable to our schools in Arizona.
We are extremely please with the content filtering this software is providing for our students. We had serious problems with our previous content filtering software when running some of our web based student software. Those problems have been completely eliminated with the SecureSchool solution.
" |
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Art Wellman, Technology Support Specialist
Imagine Schools |
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"The interfaces are easy to understand and very simple to use, and best of all, the products just plain work!"
| "I wanted to express my heartfelt appreciation for your products! With so many things that require daily attention it is a relief to have critical components of my enterprise like our firewall and email be reliable and easy to manage. The interfaces are easy to understand and very simple to use, and best of all, the products just plain work! Your IsBossBox makes balancing the competing needs of security and connectivity a breeze and Spamtrakker immediately eliminated the time consuming chore of sifting through unwanted spam for me, my staff, and most importantly my boss.
We have had special configuration needs, and your staff has turned each of my requests into reality quickly and with the utmost professionalism. I really like having the staff available through AOL Instant Messenger to answer my questions and concerns instantly! I highly recommend ISBoss’s products and services as exceeding my expectations." |
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Bob Martine, Director of Information Technology
National Protection Service |
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"Secure school works very well....almost too good"
| "Secure school works very well....almost too good. Email has proven to be very reliable. In my opinion one of the best features of your services has been your personnel. You are all very courteous and respond to any question we might have. Support for your services are one of best services you can provide and I feel you have succeeded in that area." |
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Kurt Stanwick, Network Administrator
Lenape Valley Regional High School Stanhope, NJ |
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"Keep up the great work and continue to provide an excellent service"
| "The WebMailPRO system has been great. The constant added features to make to system more user friendly is greatly appreciated. Your response time to issues has also been remarkable. Keep up the great work and continue to provide an excellent service. " |
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Joseph R. Filinuk, Jr., District Supervisor of Technology.
Greater Egg Harbor Regional High School District Mays Landing, NJ |
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"I have nothing but good things to say about K12USA and recommend them highly"
| "I have found K12USA’s service to be unique. That is because K12USA really does provide great service. When you call, they answer. The person who answers is knowledgeable and takes care of you right away. I have nothing but good things to say about K12USA and recommend them highly." |
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Ted Eiferman
Paulsboro Public Schools Paulsboro, NJ |
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| "[K12usa.com's technical support} Very quick response time to help requests...very, very helpful [Our district choose SecureSchool due to] Price, Easy to configure." |
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Matt Gross, Technology Coordinator
Egg Harbor City Public Schools |
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"You are all right there for me every time I call"
| "You guys ROCK! You are all right there for me every time I call. Thanks again." |
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Henry Joseph, Technician Technology Services
The Culver Academies |
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"If only other tech support places where as good as you guys."
| "Thanks, you guys are the best about quick responses and are very helpful. If only other tech support places where as good as you guys.
" |
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Daniel Moses
Pinewood Preparatory School |
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"Parents were concerned that the laptops would be misused or allow on-line predators to communicate with their children. After one year with this solution [SecureSchool] we did not have a single incident."
| "I have managed firewall and content filter services in my District for the past 11 years. Last year we implemented a one-to-one laptop program in grade 8 and needed a way to filter the laptops when they leave campus to go home with the students. SecureSchool's solution solved this problem for us and worked perfectly. It filtered the homebound user and provided the accountability we needed to safely deploy laptops. We not only solved our problem but we also had very fine grained reporting on a user by user basis. Parents were concerned that the laptops would be misused or allow on-line predators to communicate with their children. After one year with this solution we did not have a single incident. The combination of port and service based firewall protection along with the proxy based content filter is a homerun for k-12 education." |
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Mike Munafo, Technology Supervisor Pittsgrove Township Schools & Director of Salem County Internet Hub
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"...the teachers love the ability to simply create detailed web pages!"
| "Moving to WebMailPro from Exchange server has saved us time and money and as a bonus, the teachers love the ability to simply create detailed web pages!
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Victor M. Gosnell, M.Ed., Director of Technology & Media
Bedford County Public Schools Bedford, VA |
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"I have nothing but praise for the tech dept!!!"
| "I really appreciate the tech support provided by K12usa.....every question and suggestion I have ever made has been promptly addressed. THANKS!!!!
" |
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Ginger Bryant
Scotland County Schools |
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"An excellent product"
| "The system has been very effective, is easily customizable, and the support has been excellent. I especially appreciated the reporting features as they helped us solve a problem that is not directly related to Internet filtering." |
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Rudy Avizius, Technology Administrator
Maple Shade School District, NJ |
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"We have been happy so far with the SecureSchool system. Your technical support has been great"
| "We have been happy so far with the SecureSchool system. Your technical support has been great. Whenever we had problems technical support was able to determine what the problems consisted off and repaired them in a timely manner. The program has showed a lot of the things our students are really trying to access. I feel the program has been a success since we have had it." |
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Bruce Ludwig
LeMars Community School, IA |
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"Gloucester Township Schools has been pleased with the ease of operation and level of protection provided by SecureSchool..."
| "While serving over 8,000 Kindergarten through 8th grade students Gloucester Township Schools has been pleased with the ease of operation and level of protection provided by SecureSchool's internet filtering system.
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Rod Greco
Gloucester Township School District, NJ |
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"SecureSchool has been a life saver for the Beverly City School district..."
| "SecureSchool has been a life saver for the Beverly City School District especially in the technology phase of academic instruction. As the computer teacher I have worked with other filters, many of which were not as efficient as SecureSchool. So far, SecureSchool is helping to keep our students on task rather than being distracted by accidentally opening inappropriate sites." |
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Mae Cox, Computer Teacher
Beverly City School, NJ |
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"I can now say that all of our users would not want to go back to the old way."
"We have been extremely pleased with both TroubleTrakker and WorkTrakker. Before using these Web based applications, we were using paper forms for all of our work orders and request. These forms were getting lost, being delayed because of the routing process, lacking follow up, not providing real information on how many or how long a work order took and identifying what types of work orders where being generated.
ALL of these issues have been resolved since implementing both TroubleTrakker and WorkTrakker. I like the having the application Web based because it gives access to all of our teachers and administrators. I have put a direct link to your site on our school corporation's home page to make it easier for all of our staff to access.
When we first implemented the process and told everyone that all work orders had to be done via TroubleTrakker or WorkTrakker, we heard from staff that they did not want to change. Now that we have been using the applications for over a year, I can now say that all of our users would not want to go back to the "old way". They like the ability to monitor the progress and get feed back when the work order is completed. My technicians like the applications because it helps them set daily priorities.
As a manager, I now am able to get a better handle on the requested work orders. I can also generate reports and provide specific data that helping us as we implement the Baldrige quality program at Tri-Creek School Corporation.
I like the new enhancements that you are implementing with Pro for both TroubleTrakker and WorkTrakker.
Keep up the good work.
" |
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Robert Hopper, Director of Technology
Tri-Creek School Corporation |
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"TroubleTrakker has changed my life!"
| "TroubleTrakker has changed my life!
After 10 years of hastily scribbled messages on random bits of paper and
garbled voice mail, I finally am able to control my computer problems.
Every day I can see what my techs get done!" |
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Gail Hicks
West Deptford School District |
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"SecureSchool is excellent!!!..."
| "SecureSchool is excellent!!!...And (if this is even possible) the support has been better than excellent. I have used both e-mail and phone support, depending on the need. Response times have been FAST!...
Because SecureSchool has several different types of filtering, we really haven't had any problems. They maintain a banned sites list as well as other types of filtering based on weighted phrases and pics ratings. We can add our own blocked sites and we can add sites to our allowed sites list...
...I would highly recommend their services...I also like the fact that I can manage the system from anywhere, school or home."
" |
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Susanne Lehman
Northwestern School District, PA |
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"WOW !..."
| "WOW ! Thanks for your prompt response and repair of my "personal address book" problem. It is working flawlessly. I truly appreciate the priority status that was given to this problem. Enjoy the day !" |
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John Lykso
Assistant Superintendent, Ocean Township School District, NJ |
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"TroubleTrakker saved the district."
| "TroubleTrakker saved the district. Big district with 1,500 computers,
6 LANs plus fiber Tech coord and staff of 4.
Automatic notification, keep records current, track
age of report, average response time, share reports with admin." |
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Dr Steven Lutz Ph D
Anchor Bay School District MI |
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| "I tell people that only way I guarantee to remember what they want is
if they file a TT report. With TT now every trouble report is documented automatically." |
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Joe Witham
Palmer Independent School District TX |
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"Every school should take advantage of this great service."
| "I can't say enough about how TroubleTrakker has made my life easier.
As technology coordinator I am now able to keep accurate records of all problems
and customize the report form for our district.
Every school should take advantage of this great service.
I will tell everyone in our area about it. Thanks again!" |
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Ken Cisneros
Cohasset Public Schools |
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| "I was pleasantly surprised while testing your program/service." |
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Bob Nelson, District Manager
Technology Services Department
Monroe Public Schools, Monroe, MI |
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"You guys have always been a pleasure to deal with and your response times are fantastic.
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| "It works!! thanks AGAIN for your speedy resolution to our problems!!
PS- and we see that the news feed is customizable now....another feature we were looking forward to!
" |
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Stephen Wells, Network Administrator
Gloucester Township Public Schools |
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"From its initial installation to the present, the system [SpamTrakker] has all but totally eliminated bothersome Spam and unwanted email from our network..."
| "The Burlington County Special Services School District is very pleased with "SpamTrakker”. From its initial installation to the present, the system has all but totally eliminated bothersome Spam and unwanted email from our network. The dollars saved by minimizing time wasted sorting through numerous emails are immeasurable. I was initially hesitant to give up my existing method of managing mail filtering and spam, but after several months of using SpamTrakker I can truthfully say it is doing an outstanding job. The ease of use, has allowed the entire tech staff the time we need to do the other tasks. The filtering has eliminated many potential problems for our network users and thus the tech staff. Network users usually don’t know that it has been freeing them of thousands of unwanted and unnecessary advertisements, but the system assures that teacher and staff time is used for district work, not wasted on dealing with unwanted and unsavory advertising email. Anyone managing a large group of email users will find SpamTrakker to be a 24 hour a day work horse for their network." |
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Ron Deal, Technology Coordinator/Consultant
Burlington County Special Services, Mount Holly, NJ |
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"Our internet service is noticeably more reliable"
| "Our internet service is noticeably more reliable than our configuration before implementing SecureSchool and I am very satisfied with your technical support." |
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Director of Computer Operations
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| "Please pass on to everyone at K12USA our overall
thanks for their hard work. This is a great service for school districts." |
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Sheryl Wise
Franklin Local Schools, OH |
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| "Site is excellent." |
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Jane Johnson
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"Just a note of appreciation for your email service! "
| "When my husband served in Viet Nam on active duty, I heard from him only by "snail" mail after several week lags. Now that he has been activated and serves in Iraq, I get occasional emails and promises of more as services there improve. I email him daily with news of home and family. How comforting to be able to log in from work, home or on the road to get a recent message assuring me of his safety or to let him know that all's well on the home front!
Thanks,
Michele Campbell
" |
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Michelle Campbell, Principal
St. Rose High School, Belmar, NJ |
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"Good job...SPAMTrakker! "
| "Whoopeeeeeeeee! No (As in zero) junk mail today! Good job! Thanks!
" |
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Kevin Kantz, Teacher
Northwestern School District, PA |
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| "Thanks, looking forward to using this tool.
I have a part-time tech, and this is the perfect answer
regarding notifications of what I need accomplished,
and follow-up back to me on status." |
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David W. Schade,
Director of Information Systems
Painesville City Local School District, Ohio |
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"We receive the device on a Friday and had it up and running in two hours"
| "SecureSchool is a SUPER device ! We receive the device on a Friday and had it up and running in two hours. The "tech staff" listen to my concerns and gave me ideas that would help my school network improve and protect my students, staff, and network computers. The device comes with all the correct wires and all the information to "setup" are on line in the device. SecureSchool can easily be setup for filtering from our schools or from home on a weekend ---- a real time saver!
" |
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George Wild, Technology Facilitator
Montvale Public Schools |
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"You and your people are great to work with..."
| "You and your people are great to work with. Thank you for all your assistance with TroubleTrakker and WorkTrakker. (I personally love both!)" |
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Paula J. Sajec
Aberdeen School District No. 5 , WA |
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| "This TroubleTrakker program is exactly what my school's been
looking for as a service of this type. It's going to help us out a ton." |
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L. Gordon Curtis
A+ Certified Computer Service Technician
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""I don't know how we survived without it [TroubleTrakker]"
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| "...The tech staff is very pleased with TroubleTrakker software from K12USA. The dollars saved by minimizing time on task are immeasurable. I was initially hesitant to give up my Outlook Task Manager method of managing our problems in lieu of an internet based system. But after more than three years of using TroubleTrakker I can truthfully say I don't know how we survived without it.
The ease of reporting for teachers, and assigning tasks to techs, has allowed me the time I need to do the other tasks my job requires. The ability to customize the on line trouble choices and suggest simple solutions to teachers, even before they report their problem, has made for rapid response and quickly solved problems for our network users. Internet access eliminates redundant travel between buildings and allows techs a very clear understanding of user problems as well as the ability to immediately report the problem as solved. Network users find it very reassuring that TroubleTrakker keeps them apprised of the status of their problem. Anyone managing a network and technical staff will find TroubleTrakker to be their "Right Hand Man"..........or Woman"
" |
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Ronald Deal
Mount Holly School District, NJ |
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"...Schoolbits has completely eliminated the problem. The ability to monitor questionable emails is a great feature..."
| "It has been working great. Our monitoring software catches porn spam in emails, and when our kids were using Hotmail and Yahoo mail I would have at least several dozen hits a day. Schoolbits has completely eliminated the problem. The ability to monitor questionable emails is a great feature. It did not take long for the students to figure out what was appropriate and what was not to put in an email.
" |
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Glenn Schaffner
Platte County School District #1, WY |
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"I am very pleased with secureschool"
| "School has been back in session for two weeks now and I am very pleased with secureschool. What a relief not to worry constantly about internet filtering. I haven't had to adjust the filter settings much and I have only had a fraction of the helpdesk calls I had daily with Cyberpatrol. Also, being able to administer it from the web/network has made my life so much easier. Thanks again for helping us set everything up properly and for guiding me through the system operation.
" |
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Jerrome Addison
PineWood Prep School |
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"Again Thanks"
| "... I want to thank you and Chris for keeping with this and writing a program that runs great. The benefit to this program and other tools that I can utilize to analyze my network at a click of the mouse has been a lifesaver at a time of crisis. I also want to thank the staff of Networks And More for always being there whenever I call. Always with a cheerful attitude, attack any problem I have as though it is the only one they have...
Again Thanks
" |
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Tom Sanderson
Freehold Township School District |
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"Support during purchase, installation and operation have been unbelievably good"
| "SecureSchool has worked out extremely well for us. Pricing was very good. Support during purchase, installation and operation have been unbelievably good. It does a much better job filtering out things we do not want the kids to see or do. It is very user friendly, we can easily make changes as needed. " |
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Joe Beene, Technology Coordinator
Macomb Public Schools |
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"The greatest asset of SecureSchool is the outstanding support"
| "We have used SecureSchool for the past two years at MHLT Elementary (a K through 8th grade school). I have been extremely pleased with the filter's performance and the flexibility of the system. The greatest asset of SecureSchool is the outstanding support. We have had few problems, but the ones we had were solved immediately. The support people have worked with me to get the most effective configuration that balances screening with user needs and are patient and thorough. Because of the level of service we have received, we also signed up for WebMailPro which is up and running perfectly." |
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Jay Christgau, District Technology Coordinator
Minocqua J1 School District |
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"Stopped a lot of the problems I was having (Instant Message, E-mail and program installs via .exe files from web sites)
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| "The installation was easy and quick. The unit was configured for what I had running, no dramatic changes were needed. Lots of tech help was a phone call away the first few weeks. Very flexible system, handled the changes I needed. Stopped a lot of the problems I was having (Instant Message, E-mail and program installs via .exe files from web sites).
After a couple of months their phone number was not on "speed dial", because I never needed to call to fix anything. That's a very good thing.
" |
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Michael Butkus, Technology Coordinator
Robert Morris School South Bound Brook, NJ |
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"Technical support has been superb"
| "Technical support has been superb, especially your willingness to go the extra mile to identify a problem or craft a solution." |
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Mary Lou Zuege, Director of Media & Technology (retired)
School District of Menomonee Falls |
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"SecureSchool has made it very easy to block unwanted sites..."
| "SecureSchool has made it very easy to block unwanted sites and super easy to open sites upon teacher requests.
" |
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Jane Streckenbein, Technology Coordinator
Edgewater Park Twp. School District |
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"I want you to know that I recommend K12USA to everyone"
| "I want you to know that I recommend K12USA to everyone! Every conference or training I go to some how we get on the subject and I can help but tell people how happy we are with K12USA. We have not had a virus in our network since leaving Exchange server and switching to K12USA 3 years ago. We love the WorkTrakkerPRO and TroubleTrakkerPRO, as well as WebmailPRO." |
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Stuart A. Hensley, District Technology Coordinator
Joseph City School District |
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"We love WebMailPRO - it's incredibly easy to use and manage"
| "We used to run a Novell GroupWise e-mail server before we became your customer. It was a nightmare to set up and maintain. We love WebMailPRO - it's incredibly easy to use and manage.
Before using TroubleTrakker, we just had a manual system of writing down work orders. Now that it is all web based, the IT department is able to provide much better service to our customers (teachers, administrators and students)
" |
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Bruce LaValle-Davidson
School Administrative District #48 |
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"We have used TroubleTrakker for the past 3 ½ years and it has made my
department much more efficient"
| "We have used TroubleTrakker for the past 3 ½ years and it has made my
department much more efficient. We have over 1,200 desktop computers
and two techs to work on them, with TroubleTrakker we are able to manage
service requests in an efficient manner. When I started in, we had over
250 outstanding paper service requests on paper. They were hard to
manage effectively because of the time required to sort through
everything. When we implemented TT, the number started to go down and
now we less than fifteen at any given time, Why? Because we can manage
them better. TT also allowed me to identify problem area, trends,
product faults, etc., we have modified many of the things that we
purchase based on the reports we were able to generate. End users see
the benefit by getting information on their request. I would not know
what to do if we did not have this service." |
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Rich Brouillard, Director of Information/Technology
Beaver Dam Unified School District |
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"TroubleTrakker is the best thing to happen to us Techies"
| "Your service is Awesome. I have turned several of my fellow school district technology depts.to your system. And love it, too. TroubleTrakker is the best thing to happen to us Techies! I always recommend your services.
" |
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Jeremy Peeler
Jefferson ISD |
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"I am your biggest fan for TroubleTrakker"
| "I am your biggest fan for TroubleTrakker. I advertise for you for free at our regional service center to all the other school districts. Your product is awesome. We are using the free version, but i would probably buy it, knowing what i know now. I have been at conferences where big 5 a schools stand up and give presentations on what one of their staff has created for reporting trouble tickets, and wonder why they are wasting their time on creating something there is already out there was so many more features. I'm a loyal fan. Thanks for providing this service for schools! " |
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Ann Smith, Technology Director
Linden-Kildare CISD |
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"TroubleTrakker is a great record keeping tool"
| "I am the technology coordinator for a K-8 school with over 130 computers and two networks. I began using TroubleTrakker about 3 or 4 years ago and it is a real time-saver for me. I have customized it somewhat so that our teachers can be pretty specific about their problem. That saves them time and it certainly helps me address their tech problems in a timely manner. It also aids in identifying systems that have recurring problems. It is a great record keeping tool.
" |
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Paceda Petrone
Holy Rosary School |
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"Because we are better able to manage and document repairs we are better able to provide a more efficient learning environment for our students."
| "Our school district has used the TroubleTrakker for several years now and found that it has really helped us get a handle on tech repairs. Because we are better able to manage and document repairs we are better able to provide a more efficient learning environment for our students.
" |
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Randy Allen, Director of Technology
Gahanna-Jefferson Public Schools |
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"Keeping track of work in the district is easy and we have found that since using the system the time calls are left open has been reduced.
"
| "We’ve been using TroubleTrakker for over three years and have found it to be perceptively matched to our needs. The interface is easy for our technicians and staff to use. Without this, I’m sure the program would not have been a success. Keeping track of work in the district is easy and we have found that since using the system the time calls are left open has been reduced.
" |
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Robert Petrilak, MIS Director
Mt. Sinai School District |
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"TroubleTrakker enabled our original two technicians to funnel all requests into an organized database, then prioritize requests"
| "TroubleTrakker enabled our original two technicians to funnel all requests into an organized database, then prioritize requests. By generating reports, we were able to demonstrate that the backlog was growing at a faster rate than our ability to address problems. Thus, we had the basis for a very reasonable and well received request for additional technicians.
TroubleTrakker has resulted in more realistic expectations from the users in our district as far as response time and magnitude of response. It is highly configurable and easy to use.
" |
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Ken Smith
Indian River School Dsitrict |
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"It's been a great service for out district.
"
| "We have used TroubleTrakker for the last two years and it has simplified making requests, scheduling them and following up on each one. It's been a great service for out district.
" |
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Stan Bushouse, Ed.D. Consultant for Instruction & Technology
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"Teachers love it! "
| "A great service. Software is well written, stable, and easy to use. The software is feature rich. Love it. Teachers love it!
" |
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Mike Pinkston
Walnut Ridge School District |
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"Our users appreciate the automatic email updates, technicians love its organizational tools, and network managers cherish the reporting features."
| "We have been using TroubleTrakker for almost 7 years. It is the only application or service I know of that is universally popular, easy-to-use, problem-free, and of significant value and use to virtually everyone on our network.
It takes us about 5 minutes to turn a new school secretary cold off the street into a 'TroubleTrakker'. There are discernible 'ooohs' and 'aahhs' as they discover how simple it is to use such a powerful system. Everyone involved in the process - from end-user to IT Director - gets hooked from the start. Our users appreciate the automatic email updates, technicians love its organizational tools, and network managers cherish the reporting features.
As an essential service, TroubleTrakker is right up there with power, water, and air-conditioning. Our IT department would be lost without it.
" |
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Tony P. Thompson, Technology Coordinator
Spartanburg County School District No. 7 |
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"Nocona ISD has used TroubleTrakker for four years with great success"
| "Nocona ISD has used TroubleTrakker for four years with great success. The NISD Tech Office coordinates the District’s Technical Support operation with this K12usa.com product. At the beginning of each school year, new Teachers are trained in how to use the product. Most of them are ready to start using this web based tool in just a few minutes. TroubleTrakker documents all work done by technicians by sending emails to clients at every step of problem resolution. I like TroubleTrakker because it documents problems and then stores the data for future reference. Also, TroubleTrakker provides documentation to District Administrators that Technicians are actually going out and solving problems in a prompt manner. I would recommend this product as an excellent way to sort through a myriad of Tech Support problems.
" |
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Bill Spencer
Nocona ISD Technology Director |
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"Great product!"
| "We have used TroubleTrakker successfully for each of our 10 schools across Allegheny County. It is very simple to use and yet flexible enough to provide detailed reports and ticket routing. Great product!
" |
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John Ansell, MCSE 2003, Security+, M.Ed., PA-ITSC Technology Coordinator
Allegheny Intermediate Unit |
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