Here's what our users are saying about our services.
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"You guys have the best support I've ever witnessed"
"You guys have the best support I've ever witnessed. Your pricing was tremendous and your product did exactly as advertised.
I have always told everyone I meet that your product, support and pricing was the best I had ever seen. No one offers a second standby box for $500 and support calls picked up every time. I will continue to praise you guys to whoever asks. "
Frank Summers, Educational Technology Director
"It is top notch and provides me more time to work on the day to day tasks "
"I very much appreciate the support K12 provides our District. It is top notch and provides me more time to work on the day to day tasks here at Dist 40. We are looking forward to working with K12USA in the coming year.
Gary Stewart, Tech Director
Marissa IL Dist 40
"Overall I have nothing but good things to say about the support dept. They pick up quickly every time and always go above and beyond to assist. They're great!"
"I wanted to thank you on how robust your Firewall device is"
"I wanted to thank you on how robust your Firewall device is and your responsiveness to all my needs for assistance. Your device has truly been a great caretaker and monitor for our school. It is a remarkable product...Thank you for putting out such a good product and support."
Linus Wurtz, Admin
"It takes a lot of pressure off of us as a school with limited resources"
"K12usa has been a great addition for us. We have been using your products throughout the years and your team has always been a pleasure to work with. It takes a lot of pressure off of us as a school with limited resources. Your support is stellar.
Kurt Stanwick, Network Administrator
Lenape Valley Regional High School
"We are excited about using your product again."
"Thank you for getting everything up so quickly. We are excited about using your product again."
Samuel C. Foster, II Director of Instruction and Educational Technology
Craig County Public Schools
"I’ve recommended your product to multiple schools, and I know of at least three that are using it and are extremely happy with your product"
"We’re extremely happy with WirelessTrakker (WT). We had been using an old Wi-Fi setup with Linksys access points that had none of the features we needed. WT solved all our problems: integration with the SecureSchool content filter for both PCs and our 230 iPads; the ability to regulate WT access points and balance each for various locations as well as adjust projection of each on different frequencies and multiple VLANs; and the flexibility of four SSIDs, including a rotating guest Wi-Fi that expires every 24 hours to ensure integrity of our students’ security and devices.
This year, we used WT technology for standardized testing on our student iPads, and we successfully administered over 165 students simultaneously without any issues. I’ve recommended your product to multiple schools, and I know of at least three that are using it and are extremely happy with your product. Way to go K12USA!
Rick Harris, Assistant Head of Innovation and Information Services
Saint Mark’s School, Altadena, CA
"When looking for a managed Wi-Fi solution for our schools, we checked out quite a few brands but went with WirelessTrakker"
"We wanted a centrally managed system that could travel from one end of the building to another without having to change the SSID. We already had SecureSchool, so I knew if I called with any issues, they’d be smoothed out quickly. Since implementing WirelessTrakker, we’ve met our goal of making every building completely Wi-Fi enabled.
Among the features we love most: multiple SSIDs; easy-to-use, centralized administration; integration with SecureSchool; seamless access-point connections when moving around the building; and awesome technical support. It’s also economical and simple to set up.
When looking for a managed Wi-Fi solution for our schools, we checked out quite a few brands but went with WirelessTrakker. We’re really glad we did—not only because it’s a great system, but because we knew from dealing with K12USA for other products that their support would be there if we hit any bumps in the road. True to form, whenever we call, we always get a reliable tech on the "
John Pursglove, Network Administrator
Pennsauken Board of Education, NJ
"We are very happy with the SecureSchool solution"
"We were looking for a comprehensive solution to our CIPA needs that was easily manageable, and we’re very pleased with SecureSchool. It allows us to filter access to the Internet in a number of ways that support the direction we’ve gone with our infrastructure. The ability to make changes without technical support frees us up to be very proactive with our filtering. When we do encounter issues, the immediate availability of K12USA tech support is very good—I’ve never had to wait more than a few minutes to have my problem worked on and resolved.
I’d be hard-pressed to name a deficiency—I’ve had a great experience with this system and have recommended SecureSchool to the Region IX Education Cooperative in my area; they’re implementing it at a majority of our member districts.
Thank you for your proactive response to the PARCC testing issues we encountered while trying to use the Pearson products for state-required testing. We found your staff was already aware of these problems—and in many cases—already had solutions. We are very happy with the SecureSchool solution.
Joel Ferguson, Network and IT Manager
"I’ve been recommending SecureSchool for 13 years, and I will continue to do so"
"We needed a firewall and CIPA-compliant filter that could be managed locally and have great technical support. That is exactly what we found with SecureSchool. We’ve been customers for 13 years now, and SecureSchool has met our needs and exceeded our expectations since day one. Their tech support is the best for any product or service I have ever used. I am able to do a lot of management locally. When I can't, getting help from K12USA is a breeze. In addition, SecureSchool’s performance, features, price, and optional services are terrific benefits. I’ve been recommending SecureSchool for 13 years, and I will continue to do so. I’m confident that whoever follows my recommendation will be grateful I made it. "
Jay Christgau Director of Technology,
Minocqua J1 School District, WI
"I have never had better support with any other technology company"
"One of our school districts was preparing to renew support licenses for its firewall and web filter. A colleague from another district told us about SecureSchool, and we decided to give it a try. SecureSchool provided more functionality than both the old devices it replaced—at about half the cost.
I was reluctant to install SecureSchool during the school year, but with the help of your amazing support staff, it was actually pretty easy. The appliance was shipped preconfigured, and with Sean’s expertise, we had it up and running in minutes during spring break.
Management of our wireless network has never been easier! Our previous firewall was difficult to understand and configure—I always had to call tech support when making changes, and the support staff were very difficult to understand. I like SecureSchool’s intuitive, easy-to-configure interface and your superior customer support—it’s absolute amazing! When I get in a jam, I make a quick call, which is usually answered immediately, and Sean, Tom, or one of your other product experts resolves the issue in minutes. Your products are great, but your support staff is what truly sets your company apart from the others. I have never had better support with any other technology company. I continually recommend your products and am installing five more SecureSchools this summer."
Stacy Wren, Network Administrator, Region IX Education Cooperative
Capitan Municipal School District, NM
"SecureSchool is absolutely the best bang for your buck for any school that needs an all-in-one appliance that practically does it all."
"We were looking for an all-in-one device that could act as our router, proxy, and filter to keep our students safe. More important, we wanted it to be cost effective. Although dealing with a small company can be hit or miss—we were concerned about stability and reliability—our fears were unfounded with K12USA. SecureSchool does its job—and does it well. The easy user interface is simple to manage, straightforward, and user friendly. We love knowing exactly where our Internet traffic goes and that we can quickly and easily block and unblock sites. Plus, we get reports, reports, reports. SecureSchool is absolutely the best bang for your buck for any school that needs an all-in-one appliance that practically does it all. And K12USA has the best tech support in the business. Continue doing what you guys do best!"
Dominic Mendiola, Instructional Technology - ACTC, ACMT
Moreau Catholic High School, CA
"I would recommend (and have recommended) SecureSchool without hesitation. The product is great and gives you all the flexibility you could ever want. But my favorite part is, in 30 years of doing computer support, I’ve found that K12USA has the best support staff I’ve ever worked with!"
Bill Diehl, Coordinator of Network and Hardware Support
Gloucester County Public Schools, VA
"When you compare cost with features, you can’t beat it. "
"Our previous filtering solution had a lot of holes. In talking to the manufacturer, we learned that the product could do all the things we needed it to do, we just had to purchase add-ons—and each add-on was thousands of dollars we didn't have. The SecureSchool interface looked “elementary” compared to other products out there—I didn’t know if that was indicative of its performance, capability, and/or support. I’m glad I was wrong!
Content filtering used to be a daily chore, as we were constantly getting reports from teachers about sites that should be blocked—then we’d enter them into the system and hope new sites didn’t pop up. Since switching to SecureSchool, we don’t get those kinds of requests much anymore. It lets my staff and me focus on other issues. I love that SecureSchool integrates with our active directory environment, giving students and staff different levels of access when they log on.
The other benefits are: (1) An always friendly, always personable, always able-to-help support staff. Nine times out of 10, the people answering the phone know the product inside and out and can fix the issue within minutes of diagnosing the problem. That one time out of 10, they’ll immediately get you to someone who can help. (2) SecureSchool keeps it simple. With most other products, the more you tinker with how the filter operates, the more complicated it gets. (3) It works! After the initial setup and configuration process, making tweaks to the system is simple. There’s no question I would recommend this product: When you compare cost with features, you can’t beat it. "
Kyle Bisignani, Lead Technologist
Hopatcong Borough Schools, NJ
"Since implementing SecureSchool, my favorite feature is…not having to worry about the filter!"
"I went with you folks because of the frustrations of having to deal with a SonicWall filter and its expensive tech support. SecureSchool was reasonably priced, so I decided to give it a try. SecureSchool tech support has been the best of any tech company I’ve ever dealt with—I give it an A+. I’m a stressed school IT systems manager, and your team is very helpful. Sean, John, and the others have always been there to troubleshoot problems and find solutions if needed. The appliance is excellent and is packed with more features than expected in a school filter—all at an economical price. Since implementing SecureSchool, my favorite feature is…not having to worry about the filter! It’s a good product with a good interface—and the two other benefits are good support X2. Simply good support—don’t change it. I have recommended SecureSchool to other school techs who haven’t heard of you; I took a chance and found it to be the best. I hope more do, too."
John Montgomery, Technology Specialist
Wethersfied School District, IL
"I would recommend SecureSchool to any district rolling out iPads and Chromebooks. "
"We wanted filtering on all devices in our district and SecureSchool delivered it, giving us peace of mind that inappropriate sites are being filtered. I appreciate that we were able to swap out our appliance after K12USA reviewed our logs and determined we needed a bigger SecureSchool box—they delivered a new one the next day. The filter has an easy-to-use interface and is cost effective; plus, the tech support is great. I would recommend SecureSchool to any district rolling out iPads and Chromebooks. "
Technology Coordinator, NJ
"TroubleTrakkerPRO prevents things from "falling through the cracks" and makes my job easier."
"I have been very happy with TroubleTrakkerPRO. It makes my job as Technology Director very easy. I can see what needs to be done—and what has been done—with two clicks. I can assign jobs to my techs and add notes to the assignment to help with the troubleshooting. I like that I receive email notifications when a ticket has been entered, when any work has been done on that ticket, and when the job has been completed. We’ve been using this system for two-and-a-half years, and I can’t imagine going back to when we handled all the issues through email. TroubleTrakkerPRO prevents things from "falling through the cracks" and makes my job easier. What more could you ask for from a ticketing system?"
Eddy Foley, Director of Technology
Tecumseh Public Schools, Tecumseh, MI
"Cannot imagine trying to function without them.
"We are so pleased with both of these applications. We were looking for a more efficient way of dealing with and tracking a multitude of work orders and tech issues and find that both TroubleTrakkerPRO and WorkTrakkerPRO have really met our needs.
Before using these Web based applications, we used the “standard” paper forms for all requests. Not only were these request forms often received in an untimely fashion, additional time was required for follow-up, status reports, and record keeping of the number of requests submitted. Since implementing these two programs, all of these concerns have been resolved. Although there was some hesitation and lack of cooperation initially by staff, over time everyone has found that these applications have greatly improved the communication between both staff and support staff. Work orders are being received, acted upon, and documented with status reports within a much more improved timeframe.
As an administrator I like the ability to monitor, prioritize and track all work being done, while at the same time maintain a digital record of all work completed. TroubleTrakkerPro and WorkTrakkerPro have benefited everyone. I would highly recommend both applications. They are very effective and so user-friendly. Cannot imagine trying to function without them.
Meg Weitzel, Assistant Business Manager
"SecureSchool is a fantastic product with unparalleled customer support"
"I’m super-pro K12USA. Their SecureSchool is a fantastic product with unparalleled customer support. They not only respond rapidly to any question I’ve had, but they’ve help me fix many network problems unrelated to their device. Sean and his team have major networking chops. Time and time again, they’ve saved my staff and students from lost productivity. Some of the big problems: discovered the reason our newly installed VOIP phones were working poorly; why DNS lookups were failing on certain VLAN segments (which could have caused testing schedules to be messed up for the year); how to get our wireless access points properly reconfigured now that we have 500 iPads—with teachers chomping at the bit; and many more. I’m hoping to add their WirelessTrakker system, so I can expand the parts of my network they can help me with. At a time when customer support seems to be increasingly neglected, K12USA rocks it. Oh and their price is fantastic as well. It’s a slam-dunk. "
Jeff Walker, Tech Guy
Saint Mark's Lutheran School, Hacienda Heights, CA
"Work no longer gets lost due to poor communication, technicians are no longer
duplicating work, and everything gets addressed."
"We were looking for a way to manage all the technology requests so nothing would get
lost in translation and the staff would know the status of their requests—basically do
with all the little pieces of paper with “error message” and “computer problems” written
down. Mission accomplished! We’ve been able to keep accurate records of work done by
technicians and use the reports to help in various ways (like for staffing requests).
This web-based program is extremely easy to use. Work no longer gets lost due to poor
communication, technicians are no longer duplicating work, and everything gets
Thomas Tucci, Director of Technology and Special Projects
West Deptford BOE, NJ
"We love how easy they are to use"
"TroubleTrakkerPRO has been great for us. It’s a simple way to report incidents and problems with computers and anything IT-related. Because TroubleTrakkerPRO worked so well for the staff, we decided to add WorkTrakkerPRO. We love how easy they are to use."
Kurt Stanwick, Network Administrator
Lenape Valley Regional High School, Stanhope, NJ
"Now my entire district knows that the fastest and easiest way to get my department’s help is with TroubleTrakkerPRO."
"Prior to TroubleTrakkerPRO, I had to juggle requests via emails, voicemails, notes on my office door, you name it. Now my entire district knows that the fastest and easiest way to get my department’s help is with TroubleTrakkerPRO. The guided problem-reporting feature makes it easy for users to describe issues they otherwise could not have easily articulated. There are no more forgotten appointments or having to choose who to help first—TroubleTrakkerPRO makes it a first-come, first-served help desk that’s fair to everyone who uses it. I recommend TroubleTrakkerPRO for its ease of use, valuable features, reliability, and reasonable cost."
Joel Brown, Technology Coordinator
Berlin Township Schools, West Berlin, NJ
"We've used TroubleTrakkerPRO for years. It lets our tech staff keep up with which issues are resolved and which are still pending. It also helps by keeping a history of the work done and issues addressed."
Technology Coordinator, TX
"Gloucester Township Schools has been pleased with the ease of operation and level of protection provided by SecureSchool..."
"While serving over 8,000 Kindergarten through 8th grade students Gloucester Township Schools has been pleased with the ease of operation and level of protection provided by SecureSchool's internet filtering system.
Gloucester Township School District, NJ
"SecureSchool is excellent!!!..."
"SecureSchool is excellent!!!...And (if this is even possible) the support has been better than excellent. I have used both e-mail and phone support, depending on the need. Response times have been FAST!...
Because SecureSchool has several different types of filtering, we really haven't had any problems. They maintain a banned sites list as well as other types of filtering based on weighted phrases and pics ratings. We can add our own blocked sites and we can add sites to our allowed sites list...
...I would highly recommend their services...I also like the fact that I can manage the system from anywhere, school or home."
Northwestern School District, PA
"You guys have always been a pleasure to deal with and your response times are fantastic.
"It works!! thanks AGAIN for your speedy resolution to our problems!!
PS- and we see that the news feed is customizable now....another feature we were looking forward to!
Stephen Wells, Network Administrator
Gloucester Township Public Schools
"From its initial installation to the present, the system [SpamTrakker] has all but totally eliminated bothersome Spam and unwanted email from our network..."
"The Burlington County Special Services School District is very pleased with "SpamTrakker”. From its initial installation to the present, the system has all but totally eliminated bothersome Spam and unwanted email from our network. The dollars saved by minimizing time wasted sorting through numerous emails are immeasurable. I was initially hesitant to give up my existing method of managing mail filtering and spam, but after several months of using SpamTrakker I can truthfully say it is doing an outstanding job.
The ease of use, has allowed the entire tech staff the time we need to do the other tasks. The filtering has eliminated many potential problems for our network users and thus the tech staff. Network users usually don’t know that it has been freeing them of thousands of unwanted and unnecessary advertisements, but the system assures that teacher and staff time is used for district work, not wasted on dealing with unwanted and unsavory advertising email. Anyone managing a large group of email users will find SpamTrakker to be a 24-hour-a-day work horse for their network."
Ron Deal, Technology Coordinator/Consultant
Burlington County Special Services, Mount Holly, NJ
"Our internet service is noticeably more reliable"
"Our internet service is noticeably more reliable than our configuration before implementing SecureSchool and I am very satisfied with your technical support."
Director of Computer Operations
"I made the call and received "perfect" instructions."
George Thompson, Technology Coordinator
Tri-County Regional Vocational Technical High School Franklin, MA
"...I have to say that in the "Customer Service" category, I give you an A++!!
" I usually have a lot of questions, just not always a lot of answers. I have to say that in the "Customer Service" category, I give you an A++!!
I look forward to working with you.
Northwestern School District, PA
"We really love your program..."
"It's changed the way I do business; lets me keep records on web."
Upper Perkiomen School District, PA
"We receive the device on a Friday and had it up and running in two hours"
"SecureSchool is a SUPER device ! We receive the device on a Friday and had it up and running in two hours. The "tech staff" listen to my concerns and gave me ideas that would help my school network improve and protect my students, staff, and network computers. The device comes with all the correct wires and all the information to "setup" are on line in the device. SecureSchool can easily be setup for filtering from our schools or from home on a weekend ---- a real time saver!
George Wild, Technology Facilitator
Montvale Public Schools
"I really love this web site!!!!"
Galaxy City School District, VA
"You and your people are great to work with..."
"You and your people are great to work with. Thank you for all your assistance with TroubleTrakker and WorkTrakker. (I personally love both!)"
Paula J. Sajec
Aberdeen School District No. 5 , WA
"Site is excellent."
"Service is great!"
SAD 49, ME
"Just a note of appreciation for your email service! "
"When my husband served in Viet Nam on active duty, I heard from him only by "snail" mail after several week lags. Now that he has been activated and serves in Iraq, I get occasional emails and promises of more as services there improve. I email him daily with news of home and family. How comforting to be able to log in from work, home or on the road to get a recent message assuring me of his safety or to let him know that all's well on the home front!
Michelle Campbell, Principal
St. Rose High School, Belmar, NJ
"This TroubleTrakker program is exactly what my school's been
looking for as a service of this type. It's going to help us out a ton."
L. Gordon Curtis A+ Certified Computer Service Technician
"I have to say that it has been a pleasure doing business with your
Maine Central Institute, ME
"...Schoolbits has completely eliminated the problem. The ability to monitor questionable emails is a great feature..."
"It has been working great. Our monitoring software catches porn spam in emails, and when our kids were using Hotmail and Yahoo mail I would have at least several dozen hits a day. Schoolbits has completely eliminated the problem. The ability to monitor questionable emails is a great feature. It did not take long for the students to figure out what was appropriate and what was not to put in an email.
Platte County School District #1, WY
"I am very pleased with secureschool"
"School has been back in session for two weeks now and I am very pleased with secureschool. What a relief not to worry constantly about internet filtering. I haven't had to adjust the filter settings much and I have only had a fraction of the helpdesk calls I had daily with Cyberpatrol. Also, being able to administer it from the web/network has made my life so much easier. Thanks again for helping us set everything up properly and for guiding me through the system operation.
PineWood Prep School
"Great service! "
"Thanks so much for the help! It worked! Thank you for the timely and accurate assistance. Great service! "
Sag Harbor School District
"... I want to thank you and Chris for keeping with this and writing a program that runs great. The benefit to this program and other tools that I can utilize to analyze my network at a click of the mouse has been a lifesaver at a time of crisis. I also want to thank the staff of Networks And More for always being there whenever I call. Always with a cheerful attitude, attack any problem I have as though it is the only one they have...
Freehold Township School District
"Your support ... has been OUTSTANDING!"
"We are very happy so far with WorkTrakker and TroubleTrakker. Your support (in helping us tweak our setup) has been OUTSTANDING! Too many companies fail with support and communication, but K12USA has NOT.
"AWESOME SYSTEM!!!!! This is so much more organized and efficient!"
"SecureSchool has made it very easy to block unwanted sites..."
"SecureSchool has made it very easy to block unwanted sites and super easy to open sites upon teacher requests.
Jane Streckenbein, Technology Coordinator
Edgewater Park Twp. School District
"Good job...SPAMTrakker! "
"Whoopeeeeeeeee! No (As in zero) junk mail today! Good job! Thanks!
Kevin Kantz, Teacher
Northwestern School District, PA
"Thanks, looking forward to using this tool.
I have a part-time tech, and this is the perfect answer
regarding notifications of what I need accomplished,
and follow-up back to me on status."
David W. Schade, Director of Information Systems
Painesville City Local School District, Ohio
""I don't know how we survived without it [TroubleTrakker]"
"...The tech staff is very pleased with TroubleTrakker software from K12USA. The dollars saved by minimizing time on task are immeasurable. I was initially hesitant to give up my Outlook Task Manager method of managing our problems in lieu of an internet based system. But after more than three years of using TroubleTrakker I can truthfully say I don't know how we survived without it.
The ease of reporting for teachers, and assigning tasks to techs, has allowed me the time I need to do the other tasks my job requires. The ability to customize the on line trouble choices and suggest simple solutions to teachers, even before they report their problem, has made for rapid response and quickly solved problems for our network users. Internet access eliminates redundant travel between buildings and allows techs a very clear understanding of user problems as well as the ability to immediately report the problem as solved. Network users find it very reassuring that TroubleTrakker keeps them apprised of the status of their problem. Anyone managing a network and technical staff will find TroubleTrakker to be their "Right Hand Man"..........or Woman"
Mount Holly School District, NJ
"Support during purchase, installation and operation have been unbelievably good"
"SecureSchool has worked out extremely well for us. Pricing was very good. Support during purchase, installation and operation have been unbelievably good. It does a much better job filtering out things we do not want the kids to see or do. It is very user friendly, we can easily make changes as needed. "
Joe Beene, Technology Coordinator
Macomb Public Schools
"The greatest asset of SecureSchool is the outstanding support"
"We have used SecureSchool for the past two years at MHLT Elementary (a K through 8th grade school). I have been extremely pleased with the filter's performance and the flexibility of the system. The greatest asset of SecureSchool is the outstanding support. We have had few problems, but the ones we had were solved immediately. The support people have worked with me to get the most effective configuration that balances screening with user needs and are patient and thorough. Because of the level of service we have received, we also signed up for WebMailPro which is up and running perfectly."
Jay Christgau, District Technology Coordinator
Minocqua J1 School District
"Stopped a lot of the problems I was having (Instant Message, E-mail and program installs via .exe files from web sites)
"The installation was easy and quick. The unit was configured for what I had running, no dramatic changes were needed. Lots of tech help was a phone call away the first few weeks. Very flexible system, handled the changes I needed. Stopped a lot of the problems I was having (Instant Message, E-mail and program installs via .exe files from web sites).
After a couple of months their phone number was not on "speed dial", because I never needed to call to fix anything. That's a very good thing.
Michael Butkus, Technology Coordinator
Robert Morris School South Bound Brook, NJ
"Technical support has been superb"
"Technical support has been superb, especially your willingness to go the extra mile to identify a problem or craft a solution."
Mary Lou Zuege, Director of Media & Technology (retired)
School District of Menomonee Falls
"I want you to know that I recommend K12USA to everyone"
"I want you to know that I recommend K12USA to everyone! Every conference or training I go to some how we get on the subject and I can help but tell people how happy we are with K12USA. We have not had a virus in our network since leaving Exchange server and switching to K12USA 3 years ago. We love the WorkTrakkerPRO and TroubleTrakkerPRO, as well as WebmailPRO."
Stuart A. Hensley, District Technology Coordinator
Joseph City School District
"We love WebMailPRO - it's incredibly easy to use and manage"
"We used to run a Novell GroupWise e-mail server before we became your customer. It was a nightmare to set up and maintain. We love WebMailPRO - it's incredibly easy to use and manage.
Before using TroubleTrakker, we just had a manual system of writing down work orders. Now that it is all web based, the IT department is able to provide much better service to our customers (teachers, administrators and students)
School Administrative District #48
"We have used TroubleTrakker for the past 3 ½ years and it has made my
department much more efficient"
"We have used TroubleTrakker for the past 3 ½ years and it has made my
department much more efficient. We have over 1,200 desktop computers
and two techs to work on them, with TroubleTrakker we are able to manage
service requests in an efficient manner. When I started in, we had over
250 outstanding paper service requests on paper. They were hard to
manage effectively because of the time required to sort through
everything. When we implemented TT, the number started to go down and
now we less than fifteen at any given time, Why? Because we can manage
them better. TT also allowed me to identify problem area, trends,
product faults, etc., we have modified many of the things that we
purchase based on the reports we were able to generate. End users see
the benefit by getting information on their request. I would not know
what to do if we did not have this service."
Rich Brouillard, Director of Information/Technology
Beaver Dam Unified School District
"TroubleTrakker is the best thing to happen to us Techies"
"Your service is Awesome. I have turned several of my fellow school district technology depts.to your system. And love it, too. TroubleTrakker is the best thing to happen to us Techies! I always recommend your services.
"I am your biggest fan for TroubleTrakker"
"I am your biggest fan for TroubleTrakker. I advertise for you for free at our regional service center to all the other school districts. Your product is awesome. We are using the free version, but i would probably buy it, knowing what i know now. I have been at conferences where big 5 a schools stand up and give presentations on what one of their staff has created for reporting trouble tickets, and wonder why they are wasting their time on creating something there is already out there was so many more features. I'm a loyal fan. Thanks for providing this service for schools! "
Ann Smith, Technology Director
"TroubleTrakker is a great record keeping tool"
"I am the technology coordinator for a K-8 school with over 130 computers and two networks. I began using TroubleTrakker about 3 or 4 years ago and it is a real time-saver for me. I have customized it somewhat so that our teachers can be pretty specific about their problem. That saves them time and it certainly helps me address their tech problems in a timely manner. It also aids in identifying systems that have recurring problems. It is a great record keeping tool.
Holy Rosary School
"Because we are better able to manage and document repairs we are better able to provide a more efficient learning environment for our students."
"Our school district has used the TroubleTrakker for several years now and found that it has really helped us get a handle on tech repairs. Because we are better able to manage and document repairs we are better able to provide a more efficient learning environment for our students.
Randy Allen, Director of Technology
Gahanna-Jefferson Public Schools
"Keeping track of work in the district is easy and we have found that since using the system the time calls are left open has been reduced.
"We’ve been using TroubleTrakker for over three years and have found it to be perceptively matched to our needs. The interface is easy for our technicians and staff to use. Without this, I’m sure the program would not have been a success. Keeping track of work in the district is easy and we have found that since using the system the time calls are left open has been reduced.
Robert Petrilak, MIS Director
Mt. Sinai School District
"TroubleTrakker enabled our original two technicians to funnel all requests into an organized database, then prioritize requests"
"TroubleTrakker enabled our original two technicians to funnel all requests into an organized database, then prioritize requests. By generating reports, we were able to demonstrate that the backlog was growing at a faster rate than our ability to address problems. Thus, we had the basis for a very reasonable and well received request for additional technicians.
TroubleTrakker has resulted in more realistic expectations from the users in our district as far as response time and magnitude of response. It is highly configurable and easy to use.
Indian River School Dsitrict
"It's been a great service for out district.
"We have used TroubleTrakker for the last two years and it has simplified making requests, scheduling them and following up on each one. It's been a great service for out district.
Stan Bushouse, Ed.D. Consultant for Instruction & Technology
"Teachers love it! "
"A great service. Software is well written, stable, and easy to use. The software is feature rich. Love it. Teachers love it!
Walnut Ridge School District
"Our users appreciate the automatic email updates, technicians love its organizational tools, and network managers cherish the reporting features."
"We have been using TroubleTrakker for almost 7 years. It is the only application or service I know of that is universally popular, easy-to-use, problem-free, and of significant value and use to virtually everyone on our network.
It takes us about 5 minutes to turn a new school secretary cold off the street into a 'TroubleTrakker'. There are discernible 'ooohs' and 'aahhs' as they discover how simple it is to use such a powerful system. Everyone involved in the process - from end-user to IT Director - gets hooked from the start. Our users appreciate the automatic email updates, technicians love its organizational tools, and network managers cherish the reporting features.
As an essential service, TroubleTrakker is right up there with power, water, and air-conditioning. Our IT department would be lost without it.
Tony P. Thompson, Technology Coordinator
Spartanburg County School District No. 7
"Nocona ISD has used TroubleTrakker for four years with great success"
"Nocona ISD has used TroubleTrakker for four years with great success. The NISD Tech Office coordinates the District’s Technical Support operation with this K12usa.com product. At the beginning of each school year, new Teachers are trained in how to use the product. Most of them are ready to start using this web based tool in just a few minutes. TroubleTrakker documents all work done by technicians by sending emails to clients at every step of problem resolution. I like TroubleTrakker because it documents problems and then stores the data for future reference. Also, TroubleTrakker provides documentation to District Administrators that Technicians are actually going out and solving problems in a prompt manner. I would recommend this product as an excellent way to sort through a myriad of Tech Support problems.
Nocona ISD Technology Director
"TroubleTrakker has been a great asset for me."
"TroubleTrakker has been a great asset for me. Before using TroubleTrakker teachers would put notes in my mailbox about their technical issues. The notes were hard to organize and were easily lost. With TroubleTrakker, all of my work orders are easily sorted and prioritized. I can also document to the teacher and administration what was done and when it was completed."
Kathy Auten, Technology Director
Benton C.C.S.D. #47
"We have used TroubleTrakker successfully for each of our 10 schools across Allegheny County. It is very simple to use and yet flexible enough to provide detailed reports and ticket routing. Great product!
John Ansell, MCSE 2003, Security+, M.Ed., PA-ITSC Technology Coordinator
Allegheny Intermediate Unit
"The interfaces are easy to understand and very simple to use, and best of all, the products just plain work!"
"I wanted to express my heartfelt appreciation for your products! With so many things that require daily attention it is a relief to have critical components of my enterprise like our firewall and email be reliable and easy to manage. The interfaces are easy to understand and very simple to use, and best of all, the products just plain work! Your IsBossBox makes balancing the competing needs of security and connectivity a breeze and Spamtrakker immediately eliminated the time consuming chore of sifting through unwanted spam for me, my staff, and most importantly my boss.
We have had special configuration needs, and your staff has turned each of my requests into reality quickly and with the utmost professionalism. I really like having the staff available through AOL Instant Messenger to answer my questions and concerns instantly! I highly recommend ISBoss’s products and services as exceeding my expectations."
Bob Martine, Director of Information Technology
National Protection Service
"Schoolbits has given our middle school students the opportunity to share their lives and culture with other students around the world."
Alma Public School District
"I am extremely pleased with TroubleTrakker and welcome the opportunity to let you know!"
"I am extremely pleased with TroubleTrakker and welcome the opportunity to let you know!
We use the program to record and assign every request received for technology assistance. We have over 900 users in 18 locations with 3 technicians and TroubleTrakker has provided every user with a direct line to the technician. By using TroubleTrakker, every user knows the current status of their request. The automated email messages keeps them informed from the time the request is received until the problem has been solved.
Everyone in the district is familiar with TroubleTrakker and we have never had a complaint about the system. It has helped us so much in the technology department that the district decided to purchase WorkTrakkerPRO for the maintenance department.
Thank you for providing such a wonderful service to our school district!"
Rock Island/Milan School District #41
"a number of our teachers have stopped forwarding their email elsewhere because they prefer to use the WebMailPRO product"
"Just a note to thank you for your support during the transition to the WebmailPro product. Our teachers are well pleased with WebMailPro. As you are aware,
a number of our teachers have stopped forwarding their email elsewhere because they prefer to use the WebMailPRO product. The minor issues that we had were
handled quickly and professionally. Thanks again and best regards.
Barry Zakes, System Specialist
Ridgeland School District 122, Oak Lawn, IL
"I just wanted to pass along some kudo's for a great product and great customer service and tech support. "
"First of all, I formerly worked in a school environment and SecureSchool was the best solution we found to fill our need of internet filtering. It was easy to set up and configure. After it was installed, it was running peacefully in the background, making my job much easier, and our students could access the internet in a much more secure environment.
When I moved to my current position, an internet filter was also required for an on-site school, hospital patient use and staff. SecureSchool / ISBoss was my first thought, and it has again been the perfect solution for our LAN environment.
Your sales and customer service people have always been friendly and very helpful. And your tech support has been stellar! It's a very rare occasion when and if the SecureSchool / ISBoss box has any issues, but when that rare occasion has happened, your tech support has resolved the issue in no time flat. I'm really impressed, and needed to let you know what a wonderful job your people and your product are doing!
Thank you for making my life (and job) a lot easier!"
Thomas Finan Center
"One thing we've always liked about you guys is that you are always coming up with new stuff
Sandia Preparatory School, Albuquerque, NM
"I cannot say enough good things about The K12 WebMailPRO and The SchoolsBits E-Mail systems"
"I cannot say enough good things about The K12 WebMailPRO and The SchoolsBits E-Mail systems. We have upgraded from the basic service to WebMailPRO because of the great service and new features that have been added over the last 2 years. Just today I requested an import of some 1500 students into the SchoolBits program and it was complete in a matter of 30 Minutes. Keep Up the Great Service!"
Robert DiAmbrosio, District Information Systems Coordinator
HACKENSACK SCHOOL DISTRICT
"Many Tech companies can use your company as a customer relations model"
"I kinda got used to having great support from you guys...many Tech companies can use your company as a customer relations model.
Rob A. Benefield, Network Administrator
Jefferson City Public Schools
"SecureSchool and K12USA are definitely top notch"
"I don't know where to start. K12USA has been a pleasure to deal with since the first time I called for information about SecureSchool. Your support staff spent a great deal of time on the phone with me explaining the product and how it worked before I even made a decision to purchase it. We purchased it for our school district, and believe me when I say it has made my job much easier. Please don't tell my boss about that one. Anytime I have had concerns, your staff has taken the time to help no matter what. The fact that K12USA recently contacted me to tell me that our current box was not handling our traffic load and then sent me an upgraded unit free of charge just blew me away. I would definitely recommend K12USA to anyone who asks. Well, I have said more than enough already, so I will close by saying, "SecureSchool and K12USA are definitely top notch"
Eric Keiper, Network Specialist/Email Administrator
Easton Area School District, PA
"We had a major server/workstation theft from our District...at least they didn't get our [WebMailPRO] e-mail!"
"We had a major server/workstation theft from our District last week and we lost nearly every document and file in our system. The "thieves" broke into a room with a steel door, steel door frame, in a brick and concrete building to get the equipment. Any building can be broken into,regardless of physical security [but] at least they didn't get our [WebMailPRO] e-mail! (I gotta look on bright side of something).
Now the District really wants to use AssetTrakker, since we lost our spreadsheets with all of our model and serial number information for the devices that were stolen. We are having to get printouts from all of our vendors and compare them to what is left to see what is missing."
Randall Nielsen, Network Administrator
Toldeo Public Schools Toledo, Washington
"Your patient willingness to listen and your follow through sure make for happy customers!"
Donna Schaer, Principal, General Studies
YBH of Passaic-Hillel
"...on a scale of 1 to 10 of satisfaction, we would rate our experience with TTP as an 11+
"You know, we’ve been using your software for the better part of 2 years to track our tech problems. In that time, we have rarely, if ever, had to give a second thought to whether or not the software was working, running, etc. In other words, we just take it as a given that when someone logs into TTP, it just works.
This is incredibly important for our end users and the IT staff. If a user has to enter a ticket, they are already frustrated with a technical issue. If you software didn’t work as well as it did, their frustration would only be compounded by the system that is intended to report their problem.
I guess you could say that, on a scale of 1 to 10 of satisfaction, we would rate our experience with TTP as an 11+
Andrew D. Lane, A+; CWNA; CWSP Director of Technology
Clay County USD #379
"...it looks like you guys really work hard to provide a quality email service. I appreciate the continuing upgrades you make because it helps my people a great deal.
Jim O'Hern, Technology Director
Scotland County Schools Laurinburg, NC
"SecureSchool works very well....almost too good"
"SecureSchool works very well....almost too good. Email has proven to be very reliable. In my opinion one of the best features of your services has been your personnel. You are all very courteous and respond to any question we might have. Support for your services are one of best services you can provide and I feel you have succeeded in that area."
Kurt Stanwick, Network Administrator
Lenape Valley Regional High School Stanhope, NJ
"I have nothing but good things to say about K12USA and recommend them highly"
"I have found K12USA’s service to be unique. That is because K12USA really does provide great service. When you call, they answer. The person who answers is knowledgeable and takes care of you right away. I have nothing but good things to say about K12USA and recommend them highly."
Paulsboro Public Schools Paulsboro, NJ
"[K12usa.com's technical support} Very quick response time to help requests...very, very helpful [Our district choose SecureSchool due to] Price, Easy to configure."
Matt Gross, Technology Coordinator
Egg Harbor City Public Schools
"You are all right there for me every time I call"
"You guys ROCK! You are all right there for me every time I call. Thanks again."
Henry Joseph, Technician Technology Services
The Culver Academies
"If only other tech support places where as good as you guys."
"Thanks, you guys are the best about quick responses and are very helpful. If only other tech support places where as good as you guys.
Pinewood Preparatory School
"Parents were concerned that the laptops would be misused or allow on-line predators to communicate with their children. After one year with this solution [SecureSchool] we did not have a single incident."
"I have managed firewall and content filter services in my District for the past 11 years. Last year we implemented a one-to-one laptop program in grade 8 and needed a way to filter the laptops when they leave campus to go home with the students. SecureSchool's solution solved this problem for us and worked perfectly. It filtered the homebound user and provided the accountability we needed to safely deploy laptops. We not only solved our problem but we also had very fine grained reporting on a user by user basis. Parents were concerned that the laptops would be misused or allow on-line predators to communicate with their children. After one year with this solution we did not have a single incident. The combination of port and service based firewall protection along with the proxy based content filter is a homerun for k-12 education."
Mike Munafo, Technology Supervisor Pittsgrove Township Schools & Director of Salem County Internet Hub
"...the teachers love the ability to simply create detailed web pages!"
"Moving to WebMailPro from Exchange server has saved us time and money and as a bonus, the teachers love the ability to simply create detailed web pages!
Victor M. Gosnell, M.Ed., Director of Technology & Media
Bedford County Public Schools Bedford, VA
"I have nothing but praise for the tech dept!!!"
"I really appreciate the tech support provided by K12usa.....every question and suggestion I have ever made has been promptly addressed. THANKS!!!!
Scotland County Schools
"Not only is the product [SecureSchool] very good....customer service is excellent, outstanding, superior, magnificent, and wonderful."
"I just want to take a minute and thank you all for such a great product as SecureSchool. The more I use it the more I think that this product is ... well ... a "godsend to public schools." It works very well and the right price. The price is part and parcel of what makes this product superior.
The human interface is very good as well and makes learning the device easy. The learning curve is rather steep but short.
Not only is the product very good....customer service is excellent, outstanding, superior, magnificent, and wonderful."
Lee Buller, Director of Technology
"It is a pleasure to work with such high caliber personnel."
"I want to let you know that I am extremely pleased with your tech support group. I handle the IT for Sierra Schools in CA, corporate is Kids1 Inc.in New Jersey. Whenever, I have called they are friendly, patient and very knowledgeable. It is a pleasure to work with such high caliber personnel.
Dennis D. Dykstra, MA, Administrative Support
"I appreciate all the folks at WebMailPro for always striving to make a better product"
"I appreciate all the folks at WebMailPro for always striving to make a better product for their users and for making our online experience more enjoyable.
Jefferson City School District
"As always, I am impressed with your tremendous knowledge, and spectacular customer support."
"I just wanted to say thank you for the quick and fantastic support you provided to us a few minutes ago.
The network engineer who is working on this case spent a lot of time on this before I called you, and you had it resolved in just a few minutes.
As always, I am impressed with your tremendous knowledge, and spectacular customer support.
Northwestern School District
"1. Well Designed
2. Ease of Use
3. Effective and Efficient, and thorough filtering
4. Cost appropriate
Magnolia Public Schools
"I have never had a call back, the phone is always answered."
"The Tech Support group at K12USA has been very responsive to our needs. I have never had a call back, the phone is always answered. The group has solved many firewall issues for me and has even conducted a 30 minute impromptu training session during a support call. The appliance itself is easy to use and provides a great deal of built-in tools. The filtering has been great. "
Evesham Township School District
"By far the best I’ve dealt with in years"
"I do want to say that your customer service is excellent. By far the best I’ve dealt with in years. While I am a teacher now I did own a software development company for over 20 years. We had to provide support for our own products and we dealt with many, many other company’s support teams over the years. Your support is better than any I’ve come across. I have had to call you a couple times this year about some pretty urgent matters to us and your folks got with us immediately and were very knowledgeable. Our problems were correctly very, very quickly. Your support team was also very professional, courteous and understanding. I hope you look up my calls and commend the individuals I had to work with, they deserve some special recognition. Thank you for your great support."
Ed Schorn, Computer Instruction
Imagine Schools at South Vero
"One of the things we appreciate most is the direct hands on care we get from the Tech Support team and the very personal service"
"We have been very happy customers of K12USA and SecureSchool for many years, so many years I have forgotten exactly how many. 8? 10?. One of the things we appreciate most is the direct hands on care we get from the Tech Support team and the very personal service we have received from everyone we have dealt with over the years. As we have grown from a small user base looking for ways to protect and serve our student and teacher users on the internet to a 1 to 1 laptop school with almost 1000 laptops connecting every day, K12USA has been there to help us all along the way. "
Shawna Martin, Director of Technology
Moreau Catholic High School
"My experience with technical support has been outstanding. They have helped me with a variety of issues from troubleshooting a major issue and being able to pinpoint it to my ISP to small everyday filtering and port issues. "
LEAP Academy Charter School
"They are easy to use and provide better protection for the children than any filter I have used"
"I have been using the SecureSchool internet filter/firewall for about 10 years in three K-12 schools. The filter/firewall are excellent. They are easy to use and provide better protection for the children than any filter I have used. The filter is also an excellent tool for monitoring and managing internet bandwidth utilization. As a manager in a medical setting and as administrator of school technology I utilized support for a lot of equipment over the past 40 years. I can honestly say I have never received better support than I have from SecureSchool. In about 10 years I have only been put on hold one or two times and my problems have always been quickly and satisfactorily resolved. I highly recommend this filter/firewall and the Secure School support staff to anyone for use in a k-12 school environment. "
Joe Beene, Technology Director
"In the past, we used Symantec Web Security for our CIPA compliance. When Symantec discontinued Web Security, I looked at both software and appliance solutions, and finally decided on SecureSchool. We've used it for a few years now, and have been very pleased. Our annual cost is reasonable compared to other solutions, and the device fits our filtering needs very well. Additionally, K12usa's tech support has been extremely helpful and effective on the few occasions I've needed it."
Lake County SD 7
"Just the fact that I don't have to think about SecureSchool very often speaks for itself. The system works well, is very easy to adjust, and we have had only a few problems when we've had to call tech support. By the way the tech support team is very helpful, never condescending, and very pleasant to deal with.
We are pleased with Secure Schools all around...
St. Barbara Catholic School
"I am always impressed when I call your tech team. I can't remember the last time the phone rang more than twice when I called, and there is usually a familiar
voice on the other end. Everyone who answers is friendly, knowledgeable, and more than willing to help until the problem is resolved. I always feel like my
call is important and never feel like I am being rushed through so they can get to the next person. The team takes the time to make sure I understand what is
wrong and what needs to be done. E-mail support is equally outstanding. My messages are always answered quickly by a familiar team member until the issue is
Northwestern School District
"We have used the SecureSchool Filtering Appliance for many years and now have it installed at 18 K-12 campuses and couldn’t be happier"
"K12 support is great. They are extremely responsive, professional and extremely knowledgeable. We have used the SecureSchool Filtering Appliance for many years and now have it installed at 18 K-12 campuses and couldn’t be happier. They listen to suggestions and have implement many of them in their software updates. I would highly recommend the SecureSchool Filter to all K-12 schools to meet the CIPA regulations."
Art Wellman, Systems Administrator, Southwestern Region
"Our students hate it [SecureSchool]"
"SecureSchool does a great job. Our students hate it. This saves me a lot of time of monitoring their Internet usage, as I know they will be blocked from certain sites. We have been using this for 2 years. Before that, I spent a lot of time blocking Proxy and game sites. Some students do find game sites, but the teachers let me know, and I block them."
Colonial Beach Public Schools
"It's simply amazing how quickly the technical team resolves issues. K12USA has provided the best support experience "
Greg Taylor, Shared Services Technology Coordinator
Delsea Regional High School District
"Over the years I have found the support services staff to be knowledgable, efficient, and timely. The SecureSchool Internet Filtering Appliance is an effective tool for our online security.
Saint Francis Community Center
"Your number is not on my speed dial. When I need something.. you always seem to fix it.
South Bound Brook
"SecureSchool is awesome. I always recommend it to anyone who asks about Internet Filtering. It’s cheaper than all other products out there - Plus it’s an appliance so that’s one less piece of hardware to maintain. The tech support is always responsive to any issues that pop up."
John P. Miller
Haddonfield Public Schools
"I have the sense that it's a very capable device backed by superior support service at a fair price."
"My first impression was to be overwhelmed by the complexity of filtering the Internet with the SecureSchool Appliance. I was using a Vicomsoft Intergate solution running on a G3 iMac for 4 years prior to using SecureSchool. I moved to SecureSchool because the cost of the Vicomsoft solution went from $50 a year to $1800 a year, but the product was no different as far as I could tell. I was feeling ripped off. It was easy to use, but I was to find that was because it wasn't doing much.
After pulling the trigger and moving to Secure School the sense of being overwhelmed was eased by the great customer service you guys provide. I had no idea how complex filtering could be, but at the same time with help, I found that a reasonable compromise can be attained as you mold the filter to your organization's needs. At first, staff members were pissed off that they couldn't get where they needed to go, but using the web forms, I was able to free up what I needed to so they could get their jobs done. The reporting features are great as I find my data hogs and train them to be more considerate "netizines". Now they wait till after school to download that TV show or video they need for class tomorrow.
It's nice that I have a sense that my school is relatively secure from outside threats. I have the sense that it's a very capable device backed by superior support service at a fair price.
"I’ve been very happy with the SecureSchool Content Filter. It has saved me a lot of time and effort. Secure School has a very easy interface. What really blows me away, though, is the support I get from K12usa. I’ve only had to call twice in the 3 years I’ve had the system. Both times, my call was answered by pleasant people that worked right away to get the issues resolved, which they did in no time at all. I highly recommend SecureSchool"
Kaw Valley USD 321
"I couldn't be more pleased with the SecureSchool appliance. I love having an all in one appliance to provide firewall, content filtering, and cache services.
Lafayette Township School, Lafayette, NJ
"SecureSchool Internet Filtering Appliance is great. It’s fast, reliable, and well thought out. Tech support has been excellent for the few times we needed them"
Frederick Hanke, Technology Coordinator
Pennsauken Public Schools
"We are very happy with the firewall/internet filter from K12usa. The product is very simple to use and the technical support is great. The support staff is very knowledgeable and responsive to our questions and issues.
Manalapan-Englishtown Regional Schools
"I would actually like to say that everyone that is on the tech support team has been for my last 3 years of experience working with them, very professional and personable. I have always received excellent customer service and the issues always taken care of in a timely manner. "
High Road Schools
"The firewall device does what it's intended to do so no complaint. What amazes me is your tech support. It is by far THE BEST tech support I have ever had the pleasure of working with. They not only help us with our firewall, but with any kind of network issue we may have at the moment. Never have I had a company go so far out of their way just to keep their clients happy. Keep up the great work!"
Bobby Johnson, IT Professional / Web Developer
Crawford County R1 School District
"Your filtering program is the best thing since sliced bread!"
"Your filtering program is the best thing since sliced bread! Our ability to monitor, track, and regulate internet usage has never been easier! I am getting the same response from area schools that I recommended this program to. Thank you for such a wonderful tool!
David Morris, HS Principal
Bowlegs Public School
"The Engineers/Techs know the product, the workings of the internet, and how to make it all work"
"SecureSchool works. It is that simple. It is easy to manage and flexible to provide the correct filtering level to all ages in a school district. As, I said, SS just works, and works well.
But....there is more. Service! Outstanding, superb, extraordinary, wonderful, terrific, splendid, marvelous, fabulous, fantastic, and marvelous. I cannot list the superlatives I could use in the service we receive from the staff at K12usa. The Engineers/Techs know the product, the workings of the internet, and how to make it all work. Calling Tech Support is a dream. When I cannot figure it out, they can. They always treat me as a good customer and never talk down to me. This kind of service make all the superlatives very true. Service sells this product alone!
And then there is more. The cost of SecureSchool is affordable. The business model they have developed fits very well into the budget constraints of school districts.
K12usa knows the needs of schools from Kindergarten to the 12th Grade.
Lee Buller, Director of Technology
Goessel USD 411
"Great filtering… easy to manage when using AD groups for filter sets. Great toolset for those who want to see the nitty gritty traffic detail and don’t have the time to set up another box for that. Easy to manage URL unblock request form. Overall, very customizable.
Staff is GREAT. Able to help out with all issues w/o hesitating, even if the issue isn’t directly related to SecureSchool."
Westampton Township School District
"I am very pleased with the Secure School service. It is easy to use and works efficiently for the Ringwood School District's web filtering. I highly recommend this service to any school district looking for an efficient filtering system"
Diane DeBlock, Technology Coordinator
Ringwood School District
"Tech support always answers the phone "
"I feel that the SecureSchool filter is one of the best tools in our network. Tech support always answers the phone and the support team has answers to problems usually within minutes. Sometimes there have been instances where they trouble shoot out of their realm to fix a problem. i.e. server setup issues, switching issues, etc. Without using SecureSchool as a filter I feel our network would not have the uptime that it does."
Lenape Valley Regional High School
"What I like most is that you guys know the appliance like the back of your hands"
"From day one service at K12usa has been outstanding. You guys answer the phones every time and there is never a wait. What I like most is that you guys know the appliance like the back of your hands. There has never been an issue that you guys didn't know the answer. I can't think of a single way how service could be better. Keep up the great work. "
High Road Schools
"Customer Support is a major factor which separates your company from the competition, plus your pricing is very competitive."
"We have been using SecureSchool Internet Filtering Appliance for I believe coming up on 4 years. The software interface is constantly being enhanced and improved. It is very easy to navigate and generally very easy to make the necessary adjustments to our settings for Internet access. If we are experiencing an issue in which we can’t come up with an answer, all we have to do is pick up the phone and call the toll-free number. I can’t recall a time we I had to wait for assistance or did not resolve the problem on the first call.
We are very pleased with the hardware, the support and the friendly staff. Customer Support is a major factor which separates your company from the competition, plus your pricing is very competitive. We have added SpamTrakker and MessageGuard and are very pleased with these products as well.
James R Brogan, Director of Technology
Gloucester County Public Schools
"I wish all companies had tech support on your level"
"Just a brief note to all at tech support - thanks to all of you for being so accessible by phone and the quick handling of our concerns when we call or email.
I wish all companies had tech support on your level.
Audubon Public Schools
"We finally have a stable wireless network"
"I am amazed at how simple the setup of WirelessTrakker has been. We were pleasantly surprised that we did not need more than 16 access points to serve our single building K-8 district, but the coverage has been outstanding. The integration with Active Directory through our Secureschool box makes management a breeze. The tech support is exceptional and easily accessible as it is located in the US. We finally have a stable wireless network that is safe, reliable, and robust. "
Minocqua J1 School District
"Their most recent product – WirelessTrakker – has completely blown me away"
"I have been using and recommending K12usa.com services for over 10 years now and not once – ever – have I been displeased with their products or customer support. Quite the opposite, I have never found ANY company that can even begin to compare.
Their most recent product – WirelessTrakker – has completely blown me away. As a nearly 30 year veteran of the IT workplace, I know how hard it is to set up a robust, enterprise class, Wireless Local Area Network. With all of the technical pit-falls, setting up a multi-access point wireless LAN segment is difficult. From the moment that I unpacked the controller and access points, I just knew that this setup was going to be one of the easiest that I had ever done.
Once I had the controller installed in my LAN, a simple phone call was all that was needed to have everything activated. The technical team even helped configure my pre-existing switches to work seamlessly with the new system. The access points were a snap to set up and in next-to-no-time, I had my entire b/g/n multi-access point wireless LAN up and running – across our entire campus. It doesn’t matter what our students or faculty are running – PC, Mac, iPad, ‘Droid, iPhone, etc. – it just all works flawlessly.
The beautiful thing about WirelessTrakker is not just how robust it is; not just how easy it was to set up; not just the unparalleled customer support that I received; it was that I was able to purchase this amazing system for hundreds of dollars less than any other solution that I looked at!
I whole-heartedly endorse the products and staff at K12usa.com! You folks make my job so much easier.
Yossie Frankel, Director of Academic Technology
"Thank you, this is [SecureSchool] so much easier than the Microsoft ISA we were using."
Kim Gresham, Technology Coordinator
Elbert School School District 200
"You are all so professional, responsive and again patient."
"I just want you all to know how much I like our new web filter/fire wall. I also want you to know how much I appreciate all of your help and patience. You are all so professional, responsive and again patient. "
Elbert School School District @200
"We had serious problems with our previous content filtering software when running some of our web based student software. Those problems have been completely eliminated with the SecureSchool solution."
"The support staff is great! They are always very willing and able to help. It is refreshing not to be placed on hold forever when calling for a company for support.
As a new customer, K12USA worked with us to come up with purchasing contracts that made the transition to SecureSchool very agreeable to our schools in Arizona.
We are extremely please with the content filtering this software is providing for our students. We had serious problems with our previous content filtering software when running some of our web based student software. Those problems have been completely eliminated with the SecureSchool solution.
Art Wellman, Technology Support Specialist
"An excellent product"
"The system has been very effective, is easily customizable, and the support has been excellent. I especially appreciated the reporting features as they helped us solve a problem that is not directly related to Internet filtering."
Rudy Avizius, Technology Administrator
Maple Shade School District, NJ
"SecureSchool has been a life saver for the Beverly City School district..."
"SecureSchool has been a life saver for the Beverly City School District especially in the technology phase of academic instruction. As the computer teacher I have worked with other filters, many of which were not as efficient as SecureSchool. So far, SecureSchool is helping to keep our students on task rather than being distracted by accidentally opening inappropriate sites."
Mae Cox, Computer Teacher
Beverly City School, NJ
"I've recommended you to other schools!"
"We remain very pleased with your filtering service. It does exactly what you promised. And the customer support has been awesome. I rarely have to call, but on the occasions I have, your techs have worked with me effectively and efficiently, making sure our needs have been addressed perfectly. I've recommended you to other schools!"
Jim Scriven, Administrator / Principal
Anchor Lutheran School
"I can now say that all of our users would not want to go back to the old way."
"We have been extremely pleased with both TroubleTrakker and WorkTrakker. Before using these Web based applications, we were using paper forms for all of our work orders and request. These forms were getting lost, being delayed because of the routing process, lacking follow up, not providing real information on how many or how long a work order took and identifying what types of work orders where being generated.
ALL of these issues have been resolved since implementing both TroubleTrakker and WorkTrakker. I like the having the application Web based because it gives access to all of our teachers and administrators. I have put a direct link to your site on our school corporation's home page to make it easier for all of our staff to access.
When we first implemented the process and told everyone that all work orders had to be done via TroubleTrakker or WorkTrakker, we heard from staff that they did not want to change. Now that we have been using the applications for over a year, I can now say that all of our users would not want to go back to the "old way". They like the ability to monitor the progress and get feed back when the work order is completed. My technicians like the applications because it helps them set daily priorities.
As a manager, I now am able to get a better handle on the requested work orders. I can also generate reports and provide specific data that helping us as we implement the Baldrige quality program at Tri-Creek School Corporation.
I like the new enhancements that you are implementing with Pro for both TroubleTrakker and WorkTrakker.
Keep up the good work.
Robert Hopper, Director of Technology
Tri-Creek School Corporation
"We have been happy so far with the SecureSchool system. Your technical support has been great"
"We have been happy so far with the SecureSchool system. Your technical support has been great. Whenever we had problems technical support was able to determine what the problems consisted off and repaired them in a timely manner. The program has showed a lot of the things our students are really trying to access. I feel the program has been a success since we have had it."
LeMars Community School, IA
"You guys are literally the best tech support ever"
"I've called in several times in the last few months and I've always been astounded that I speak immediately with an engineer that knows exactly what to do to resolve my issue and then takes the time to suggest other changes and makes sure that my overall setup looks good. Absolutely the best tech support ever."
Dale Van Voorst
Van Voorst Consulting LLC
"TroubleTrakker has changed my life!"
"TroubleTrakker has changed my life!
After 10 years of hastily scribbled messages on random bits of paper and
garbled voice mail, I finally am able to control my computer problems.
Every day I can see what my techs get done!"
West Deptford School District
"WOW ! Thanks for your prompt response and repair of my "personal address book" problem. It is working flawlessly. I truly appreciate the priority status that was given to this problem. Enjoy the day !"
Assistant Superintendent, Ocean Township School District, NJ
"TroubleTrakker saved the district."
"TroubleTrakker saved the district. Big district with 1,500 computers,
6 LANs plus fiber Tech coord and staff of 4.
Automatic notification, keep records current, track
age of report, average response time, share reports with admin."
Dr Steven Lutz Ph D
Anchor Bay School District MI
"Every school should take advantage of this great service."
"I can't say enough about how TroubleTrakker has made my life easier.
As technology coordinator I am now able to keep accurate records of all problems
and customize the report form for our district.
Every school should take advantage of this great service.
I will tell everyone in our area about it. Thanks again!"
Cohasset Public Schools
"I tell people that only way I guarantee to remember what they want is
if they file a TT report. With TT now every trouble report is documented automatically."
Palmer Independent School District TX
"I was pleasantly surprised while testing your program/service."
Bob Nelson, District Manager Technology Services Department
Monroe Public Schools, Monroe, MI
"I absolutely love your program.
I made up my own web form to do what you are doing and your forms smoke mine.
"Please pass on to everyone at K12USA our overall
thanks for their hard work. This is a great service for school districts."
Franklin Local Schools, OH
"We are using TroubleTrakker everyday and just love it. Thanks."