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In TroubleTrakker, the Tech Coordinator is referred to as the TroubleTrakker Service Administrator, or TTAdmin for short. The TTAdmin
uses TroubleTrakker primarily to:
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Decide who will handle a particular tech problem. |
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Check on the status of problems to see if they are fixed. |
The TTAdmins may also help fix problems in some so all the functions of
the Technician are also available:
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File a work report after working on a problem. |
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See report of all problems assigned. |
The TTAdmins may also have tech problems that need to be fixed so they also have
all the functions of librarians:
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File a tech problem report. |
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Check on the status of problems reported previously but still not fixed. |
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