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TroubleTrakkerPRO Questions
•   What is TroubleTrakkerPRO?
•   How can I get help using LLTroubleTrakker?
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•   I keep getting reminders for overdue tickets. How can I make them stop?
•   Is there a way to see all my user accounts and which groups the users are in?
•   The bars on the activity reports aren't showing up when I print them. Why is this?
TroubleTrakkerPRO Questions and Answers
Q.  What is TroubleTrakkerPRO?
A.  TroubleTrakkerPRO is a web-based solution for reporting, tracking, and solving technology issues.

You can read more about the features of TroubleTrakkerPRO here.
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Q.  How can I get help using LLTroubleTrakker?
A.  Use the help link at the top of any page of LLTroubleTrakker. A window will open with an easy-to-use help system.
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Q.  I keep getting reminders for overdue tickets. How can I make them stop?
A.  There are two possible reasons why reminders are sent. If you are getting notices of overdue "tickets" that have already been solved, then there was probably a problem assigned to you and no work report was filed to close the ticket. To write a work report, go to www.k12usa.com/login and select your state, and organization. Then input your username and password. Select TroubleTrakkerPRO. On the left hand side of the screen click on "Write Work Report". Choose the ticket from the drop down box and fill out the rest of the form. Once this is submitted, the reminders will stop. If you are getting reminder of "Tasks" overdue, then you have probably set up a recurring task that is e-mailed to you periodically. Go to Manage Tasks and remove the occurrences of the task to stop the reminders.
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Q.  Is there a way to see all my user accounts and which groups the users are in?
A.  Yes. Go to Set up Tools > Manage Users > View Users in Groups. This will give you a clickable list of all your users sorted by group.
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Q.  The bars on the activity reports aren't showing up when I print them. Why is this?
A.  This is because of a setting in Internet Explorer. To change the setting: go to Tools> Internet Options> Advanced> under printing, check off the box next to "print background colors".
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