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TrakMail Questions
•   What is TrakMail?
•   What advantages does TrakMail have over other online e-mail services?
•   Is TrakMail CIPA Compliant?
•   How does TrakMail decide what messages are appropriate and which ones are not?
•   How can the TrakMail language filter keep up to date with the ever-increasing vocabulary out there?
•   I use TrakMail and one of our users sent an inappropriate message that wasn’t blocked, what happened?
•   Some of my users try to get around the language filter by using characters in their inappropriate words, how can I stop this
•   Can I use POP3 access in TrakMail?
•   Why can't I delete the trashcan folder?
•   Will our users see any advertising?
•   Is there a way to see all the users and which groups they are in?
TrakMail Questions and Answers
Q.  What is TrakMail?
A.  TrakMail is a web-based email service designed to meet the needs of library administrators and staff that want to provide e-mail to employees while retaining control of it's content and use.

You can read more about the features of TrakMail here.
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Q.  What advantages does TrakMail have over other online e-mail services?
A.  One of the biggest advantages is TrakMail content filtering. You can monitor the content that is sent by users so nothing offensive or inappropriate enters or leaves the library.

You can restrict the hours of usage so users aren't sending e-mail during restricted hours.

The ability to send attachments can be monitored or restricted.
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Q.  Is TrakMail CIPA Compliant?
A.  At the time of this writing TrakMail does in fact meet the CIPA (Children's Internet Protection Act) guidelines.
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Q.  How does TrakMail decide what messages are appropriate and which ones are not?
A.  TrakMail has two moderation options.

You can review all incoming and outgoing mail or just mail that is flagged as inappropriate by the content filter.

You can even have different groups of users with different levels of content filtering.
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Q.  How can the TrakMail language filter keep up to date with the ever-increasing vocabulary out there?
A.  While the TrakMail database is quite extensive, the language filter is entirely under your control. You can add, delete, and edit words as you find it necessary.
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Q.  I use TrakMail and one of our users sent an inappropriate message that wasn’t blocked, what happened?
A.  Most likely this happened because the particular words the user wrote were not included in your language filter. To see the list of blocked words go to Language Filter on the left hand menu in your TrakMail application. You can edit this list as necessary. HINT: Sometimes it is desirable to put misspellings and plural forms of inappropriate words in the language filter.
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Q.  Some of my users try to get around the language filter by using characters in their inappropriate words, how can I stop this
A.  You can include words with characters by putting a “/” in front of the character in the language filter. For Example: Someone might type B*Z* to simulate the word “Bozo” (or other more inappropriate word). You could block this by typing B/*Z/* in the language filter. Putting square brackets around the “/” and character will block any character that used not just the specified. For Example: B[/*]Z[/&] will block B&Z* and B*Z* and B@Z@ or any characters used in those spaces.
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Q.  Can I use POP3 access in TrakMail?
A.  No, TrakMail is a filtered e-mail application and users will not have POP3 access.
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Q.  Why can't I delete the trashcan folder?
A.  The trashcan folder is a necessary part of TrakMail's functions and cannot be deleted.
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Q.  Will our users see any advertising?
A.  No. Not now, and not ever. In fact we have no third party advertising at all on our site.
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Q.  Is there a way to see all the users and which groups they are in?
A.  Yes, go to Manage Users > View Users in Groups. This will give you a clickable list of all user accounts sorted by group.
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