LibraryLine.com Services
Questions and Answers
  Did You Know?
Introducing WirelessTrakker!
Manage & filter your staff & guest wireless networks easily! Click here to learn more.
Troubleshooting Questions
•   When I try to login I get a message saying I need to have cookies enabled. What do I have to do?
•   I have had a bookmark to get to LLTroubleTrakker for a long time, now it doesn't seem to work anymore.
•   Why do I have a scroll bar at the bottom of my screen? Can I get rid of this?
•   Our library is listed twice on your site, it's confusing, how do we get rid of it?
•   Different pages within my account are taking a long time to load, what can I do?
•   When I first logged into your service, I checked the box "remember my password". For security reasons I would now prefer that your system does not remember my password but even though I have unchecked the box it still fills in my password.
•  
•   I have been instructed by technical support to clear my browser's cache. How do I do this?
Troubleshooting Questions and Answers
Q.  When I try to login I get a message saying I need to have cookies enabled. What do I have to do?
A.  That depends on what browser you are using. Find your browser below and follow the step-by-step instructions:

Internet Explorer 7
  1. Click Tools menu
  2. Click Internet Options
  3. Click the Privacy tab
  4. Click the Sites button
  5. In the Address of website box, enter our web site address: libraryline.com
  6. Click the Allow button
  7. Click Ok, then Ok again to close the Internet Options box and save your settings
Internet Explorer 6
  1. Click Tools menu
  2. Click Internet Options
  3. Click the Privacy tab
  4. In the Web Sites section at the bottom, click the Edit button
  5. Enter our web site address, libraryline.com, into the Address of Web Site form
  6. Click the Allow button
  7. Click Okay, then Okay to close the control panel and save your settings
Internet Explorer 5
  1. Click Tools menu
  2. Click Internet Options
  3. Click Security tab (top left)
  4. Click Default Level
  5. Click OK
Internet Explorer 4
  1. Click View menu
  2. Click Internet Options
  3. Click Advanced tab (top right)
  4. Click Always accept cookies
  5. Click OK
FireFox in Windows
  1. Click Tools menu
  2. Click Options
  3. Click Privacy
  4. In the Cookies section, click the Exceptions button
  5. In the Address of website box enter our web site address: libraryline.com
  6. Click the Allow button
  7. Click Close
  8. Click OK
FireFox on OS X
  1. Click FireFox menu
  2. Click Preferences
  3. Click Privacy
  4. In the Cookies section, check the box to Accept cookies from sites
  5. Click Exceptions button
  6. In the Address of website box enter our web site address: libraryline.com
  7. Click the Allow button
  8. Close the Exceptions Cookies box
  9. Close the Preferences box
Safari on OS X
  1. Click Safari menu
  2. Click Preferences
  3. Click Privacy
  4. Click Security
  5. In the Accept Cookies section, make sure it is set to Always or Only from sites you navigate to
  6. Close the Preferences box
Internet Explorer 5.2 on OS X
  1. Click Explorer
  2. Click Preferences
  3. Expand Receiving Files
  4. Click Cookies
  5. Click Accept All
  6. Close the Preferences box
Netscape Navigator 7 or Mozilla
  1. Click Edit menu
  2. Click Preferences
  3. Click Privacy and Security
  4. Click Cookies
  5. Click Enable all cookies
  6. Click OK
Netscape Navigator 4 or 6
  1. Click Edit menu
  2. Click Preferences
  3. Click Advanced
  4. Click Accept all cookies
  5. Click OK
Back to Top
Q.  I have had a bookmark to get to LLTroubleTrakker for a long time, now it doesn't seem to work anymore.
A.  If you are using //www.libraryline.com/trakker change it to //www.libraryline.com/login
Back to Top
Q.  Why do I have a scroll bar at the bottom of my screen? Can I get rid of this?
A.  Typically a scroll bar appears when you are using a lower screen resolution. If you use a screen resolution of 800 x 600 or higher, you should not experience this problem.
Back to Top
Q.  Our library is listed twice on your site, it's confusing, how do we get rid of it?
A.  Usually this means more than one person from your district signed up for LibraryLine services. Call us at (877) 225-0100 or e-mail us at info@libraryline.com and we will fix the problem.
Back to Top
Q.  Different pages within my account are taking a long time to load, what can I do?
A. 

Your browser may not be configured to use HTTP 1.1 protocol. To verify that Internet Explorer is configured (PC only):

  1. Open the Internet Options property sheet (If using IE 4, this is located under the View menu) (If using IE 5 or higher, this is located under the Tools menu)
  2. Select the Advanced tab
  3. Under HTTP 1.1 settings, verify that both Use HTTP 1.1 and Use HTTP 1.1 through Proxy Connection are selected.
  4. If these items are not selected, then check off and select OK. 5. Close all of your browser windows, and logon again.
     
Back to Top
Q.  When I first logged into your service, I checked the box "remember my password". For security reasons I would now prefer that your system does not remember my password but even though I have unchecked the box it still fills in my password.
A.  This is a setting in IE that you can change to solve this problem. Go to Tools > Internet Options > Auto Complete Settings. From there you can specify what types of information IE will remember including forms and passwords. There is also a button to clear the current passwords.
Back to Top
Q. 
A. 
Back to Top
Q.  I have been instructed by technical support to clear my browser's cache. How do I do this?
A.  If you are using Internet Explorer, go to Tools > Internet Options > On the General tab, under Temporary Internet Files, click the Delete Files button.
Back to Top

LibraryLine.com ©1999-2019  Networks & More! Inc.
Contact us!     Call Toll-Free 1-877-225-0100     Site Map     Privacy Policy